# Account Management **URL:** https://forum.youcanbook.me/c/acct-manage/13.md [Latest](https://forum.youcanbook.me/latest.md) · [Categories](https://forum.youcanbook.me/categories.md) --- ## [About the Account Management category](https://forum.youcanbook.me/t/about-the-account-management-category/423)
**Author:** [@Ben](https://forum.youcanbook.me/u/Ben)\ **Replies:** 0
YouCanBook.me account owners can activate settings for team scheduling and manage their account easily from the account Dashboard. Whether it’s setting up an account for your entire team, buying SMS credits, changing yo… --- ## [Account upgrade](https://forum.youcanbook.me/t/account-upgrade/4461)
**Author:** [@jacob-kramer](https://forum.youcanbook.me/u/jacob-kramer)\ **Replies:** 1\ **Last updated:** [September 8, 2026, 9:44pm UTC](https://forum.youcanbook.me/t/account-upgrade/4461 "2026-09-08T21:44:30Z")
We are currently on the “legacy subscription” and are interested in a conversation around enhanced SMS, what is the best way to initiate this conversation with a rep at youcanbookme? We have reached out to support@youcan… --- ## ['Paid features enabled' message persists after disabling all paid features](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166)
**Author:** [@galraz](https://forum.youcanbook.me/u/galraz)\ **Replies:** 20\ **Last updated:** [October 27, 2025, 3:31pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166 "2025-10-27T15:31:52Z")
I am getting the ‘Paid features enabled’ message and am being prompted to upgrade. However, I deactivated the only paid feature which was marked with a warning sign (a reminder email to the booker), and can’t find any ot… --- ## [Booking page claims I have paid features despite deactivating them all](https://forum.youcanbook.me/t/booking-page-claims-i-have-paid-features-despite-deactivating-them-all/4253)
**Author:** [@DSOH](https://forum.youcanbook.me/u/DSOH)\ **Replies:** 1\ **Last updated:** [September 2, 2025, 2:27pm UTC](https://forum.youcanbook.me/t/booking-page-claims-i-have-paid-features-despite-deactivating-them-all/4253 "2025-09-02T14:27:00Z")
I have a free account. I have checked every single setting on my booking page and deactivated the paid features yet I still get a notification at the top saying my page is using a paid feature. I have made sure that all … --- ## [Subscription Ending Soon - Need updates](https://forum.youcanbook.me/t/subscription-ending-soon-need-updates/4160)
**Author:** [@mnatasya](https://forum.youcanbook.me/u/mnatasya)\ **Replies:** 3\ **Last updated:** [July 3, 2025, 2:05pm UTC](https://forum.youcanbook.me/t/subscription-ending-soon-need-updates/4160 "2025-07-03T14:05:19Z")
Hi, my subscription is ending in around a week, and I need to re-subscribe or change my plans. I need to make changes in my YCBM site, please advise. Previously, I have 2 team member and you can either choose team membe… --- ## [Canceled Bookings When Using Packages Using Stripe Coupon -](https://forum.youcanbook.me/t/canceled-bookings-when-using-packages-using-stripe-coupon/4069)
**Author:** [@Parlez](https://forum.youcanbook.me/u/Parlez)\ **Replies:** 1\ **Last updated:** [April 29, 2025, 3:07pm UTC](https://forum.youcanbook.me/t/canceled-bookings-when-using-packages-using-stripe-coupon/4069 "2025-04-29T15:07:40Z")
I can’t seem to find an answer to this question anywhere. If a client uses their Stripe coupon code to schedule a class from a package of bookings and they cancel that class at future point, does the class return to the… --- ## [Organization API key](https://forum.youcanbook.me/t/organization-api-key/4087)
**Author:** [@Bob](https://forum.youcanbook.me/u/Bob)\ **Replies:** 2\ **Last updated:** [April 28, 2025, 10:17am UTC](https://forum.youcanbook.me/t/organization-api-key/4087 "2025-04-28T10:17:17Z")
Hello, I cannot seem to find a way to get an organization API key, i am the account holder, but the documents say that it is under my password: but my account does not have that: Can you point me in the right dir… --- ## [reservation overlap issues](https://forum.youcanbook.me/t/reservation-overlap-issues/4061)
**Author:** [@sergio.sta](https://forum.youcanbook.me/u/sergio.sta)\ **Replies:** 1\ **Last updated:** [April 10, 2025, 4:05pm UTC](https://forum.youcanbook.me/t/reservation-overlap-issues/4061 "2025-04-10T16:05:57Z")
Hi, I’m having an issue since the time change in Paraguay—clients have been booking the same space at the same time. How can I configure the system to prevent this from happening? --- ## [Paus Features enabled Message](https://forum.youcanbook.me/t/paus-features-enabled-message/3788)
**Author:** [@birgithoerhan](https://forum.youcanbook.me/u/birgithoerhan)\ **Replies:** 1\ **Last updated:** [October 30, 2024, 4:37pm UTC](https://forum.youcanbook.me/t/paus-features-enabled-message/3788 "2024-10-30T16:37:24Z")
I am getting the ‘Paid features enabled’ message and am being prompted to upgrade. However, I deactivated the two paid feature which was marked with a warning sign, and can’t find any other premium features that are acti… --- ## [Resetting Round Robin](https://forum.youcanbook.me/t/resetting-round-robin/3741)
**Author:** [@berkerbasaran](https://forum.youcanbook.me/u/berkerbasaran)\ **Replies:** 1\ **Last updated:** [October 7, 2024, 8:12pm UTC](https://forum.youcanbook.me/t/resetting-round-robin/3741 "2024-10-07T20:12:39Z")
I hired a new team member and i want to distiribute the appointments evenly amongs 3 people. As two of us are using the YCBM for too long, it prioritizes the new member and assign for all meetings until we get even. Yet,… --- ## [Missing Booking Page after upgrading](https://forum.youcanbook.me/t/missing-booking-page-after-upgrading/3023)
**Author:** [@IGBPTBookings](https://forum.youcanbook.me/u/IGBPTBookings)\ **Replies:** 2\ **Last updated:** [September 25, 2024, 7:41am UTC](https://forum.youcanbook.me/t/missing-booking-page-after-upgrading/3023 "2024-09-25T07:41:51Z")
Hi All, We’ve had a free version booking page that we’ve used for several years and we pay for 1 month whenever we have PTC. Today after making payment for Team Plan (18/09/24) and PTC form completed to activate 85 cal… --- ## [Why my ZOOM Personal Room´s password keeps changing?](https://forum.youcanbook.me/t/why-my-zoom-personal-room-s-password-keeps-changing/1386)
**Author:** [@madlacevelova](https://forum.youcanbook.me/u/madlacevelova)\ **Replies:** 6\ **Last updated:** [August 21, 2024, 12:10pm UTC](https://forum.youcanbook.me/t/why-my-zoom-personal-room-s-password-keeps-changing/1386 "2024-08-21T12:10:28Z")
Hello! I have Zoom integrated in my YCBM account. Since then, my Personal Room´s password in Zoom keeps randomly changing. I have contacted the Zoom support and they said the YCBM integration may be the cause. Please, is… --- ## [Add Padding Between Online Booking Appintments](https://forum.youcanbook.me/t/add-padding-between-online-booking-appintments/2971)
**Author:** [@TutorDoctorSM](https://forum.youcanbook.me/u/TutorDoctorSM)\ **Replies:** 1\ **Last updated:** [August 21, 2024, 12:03pm UTC](https://forum.youcanbook.me/t/add-padding-between-online-booking-appintments/2971 "2024-08-21T12:03:41Z")
Current Set Up Start time of each booking: 1 hour Add padding between bookings: 30 mins Why does my calendar not reflect the 30 min pad? See attached screen shot. --- ## [Help resetting to default/free features](https://forum.youcanbook.me/t/help-resetting-to-default-free-features/2937)
**Author:** [@cbrink](https://forum.youcanbook.me/u/cbrink)\ **Replies:** 1\ **Last updated:** [August 2, 2024, 9:19pm UTC](https://forum.youcanbook.me/t/help-resetting-to-default-free-features/2937 "2024-08-02T21:19:05Z")
Hi, I believe I’ve turned off all paid features but it still isn’t working. Please advise and thank you in advance. Additionally, I have recently been charged for a full year, but have switched to the free version. Plea… --- ## [Using an email alias for iCloud](https://forum.youcanbook.me/t/using-an-email-alias-for-icloud/2878)
**Author:** [@farhad](https://forum.youcanbook.me/u/farhad)\ **Replies:** 1\ **Last updated:** [July 5, 2024, 5:00pm UTC](https://forum.youcanbook.me/t/using-an-email-alias-for-icloud/2878 "2024-07-05T17:00:36Z")
Hi, I’ve got a custom domain on my iCloud account: hello@psychedelicbodywork.com which works for sending calendar invitations to clients. However, when I integrate my iCloud account into YCBM, it sends calendar invitat… --- ## [How to sync different calendars to different bookings](https://forum.youcanbook.me/t/how-to-sync-different-calendars-to-different-bookings/2859)
**Author:** [@mnatasya](https://forum.youcanbook.me/u/mnatasya)\ **Replies:** 1\ **Last updated:** [July 1, 2024, 7:58pm UTC](https://forum.youcanbook.me/t/how-to-sync-different-calendars-to-different-bookings/2859 "2024-07-01T19:58:12Z")
Hello, I am a business owner providing consultations and wanted to add a home service appointment type. I succeeded in adding the appointment type, however, I don’t know how to sync the calendar. I want it like this : … --- ## [Unexpected Error While Login and cannot login at all](https://forum.youcanbook.me/t/unexpected-error-while-login-and-cannot-login-at-all/2295)
**Author:** [@mdilaw](https://forum.youcanbook.me/u/mdilaw)\ **Replies:** 5\ **Last updated:** [May 28, 2024, 3:35pm UTC](https://forum.youcanbook.me/t/unexpected-error-while-login-and-cannot-login-at-all/2295 "2024-05-28T15:35:47Z")
I am unable to login at all. I created account using email1 and then changed the account email to email2, I got the verify email too but unable to login at all. My website is already live and need your help to login agai… --- ## [Be credited (for a free account), following a reservation](https://forum.youcanbook.me/t/be-credited-for-a-free-account-following-a-reservation/2712)
**Author:** [@Creationfa](https://forum.youcanbook.me/u/Creationfa)\ **Replies:** 2\ **Last updated:** [April 4, 2024, 3:27am UTC](https://forum.youcanbook.me/t/be-credited-for-a-free-account-following-a-reservation/2712 "2024-04-04T03:27:11Z")
Good morning, I just created a free YouCanBookMe account. The customer’s credit card was charged when booking online. However, I was not credited to my bank account. Possible to send to the finance department? Sincer… --- ## [Bulk Cancellations](https://forum.youcanbook.me/t/bulk-cancellations/2678)
**Author:** [@thanya.reddy](https://forum.youcanbook.me/u/thanya.reddy)\ **Replies:** 1\ **Last updated:** [March 21, 2024, 7:32pm UTC](https://forum.youcanbook.me/t/bulk-cancellations/2678 "2024-03-21T19:32:18Z")
Hi Team, Wanted to check if we can cancel meetings scheduled with a team member in bulk? If so can you help with the steps? Thanks! --- ## [Paid features Error](https://forum.youcanbook.me/t/paid-features-error/2657)
**Author:** [@sav260](https://forum.youcanbook.me/u/sav260)\ **Replies:** 1\ **Last updated:** [March 7, 2024, 11:09pm UTC](https://forum.youcanbook.me/t/paid-features-error/2657 "2024-03-07T23:09:56Z")
We have a free account for our pastor to book home visits on our webpage. But we are getting a notification that we are using paid features which are not letting us use our You Can Book Me. I don’t know what features are… --- ## [How can I skip calendar selection on user setup?](https://forum.youcanbook.me/t/how-can-i-skip-calendar-selection-on-user-setup/2609)
**Author:** [@ycbmAddy](https://forum.youcanbook.me/u/ycbmAddy)\ **Replies:** 2\ **Last updated:** [February 14, 2024, 12:14pm UTC](https://forum.youcanbook.me/t/how-can-i-skip-calendar-selection-on-user-setup/2609 "2024-02-14T12:14:31Z")
I’ve been invited to join my client’s YCBM account so that I can assist them with a few of the more technical setup matters. However the invite process that I follow from an email asks me to share a login to a calendar … --- ## [Being billed for a free account](https://forum.youcanbook.me/t/being-billed-for-a-free-account/2431)
**Author:** [@thelightingguyllc](https://forum.youcanbook.me/u/thelightingguyllc)\ **Replies:** 5\ **Last updated:** [October 18, 2023, 9:59am UTC](https://forum.youcanbook.me/t/being-billed-for-a-free-account/2431 "2023-10-18T09:59:16Z")
Both of the accounts I have with YCBM are free… however I saw a $129 charge on my card. How do I know why this is? Neither of the accounts that I have even have a card on file! --- ## [Can't log in "There was an unexpected error - please try again"](https://forum.youcanbook.me/t/cant-log-in-there-was-an-unexpected-error-please-try-again/2399)
**Author:** [@Highland](https://forum.youcanbook.me/u/Highland)\ **Replies:** 1\ **Last updated:** [September 14, 2023, 4:36pm UTC](https://forum.youcanbook.me/t/cant-log-in-there-was-an-unexpected-error-please-try-again/2399 "2023-09-14T16:36:58Z")
Can’t login to account - error message “There was an unexpected error - please try again” Youcanbook.me been pretty glitchy today, can’t scroll the calendars further forward than October without messing about with worka… --- ## [Unable to log in to YCBM & All pages we set up are down](https://forum.youcanbook.me/t/unable-to-log-in-to-ycbm-all-pages-we-set-up-are-down/2349)
**Author:** [@Spencer.Hireup](https://forum.youcanbook.me/u/Spencer.Hireup)\ **Replies:** 1\ **Last updated:** [September 7, 2023, 3:07pm UTC](https://forum.youcanbook.me/t/unable-to-log-in-to-ycbm-all-pages-we-set-up-are-down/2349 "2023-09-07T15:07:11Z")
All attempts to log in by our admins, or anyone else in our organisation, to our YouCanBook.me Dashboard just returns the message “There was an unexpected error. Please try again.” In addition to this, all pages we have… --- ## [Support Hours question - 24/7 or 11/5?](https://forum.youcanbook.me/t/support-hours-question-24-7-or-11-5/2330)
**Author:** [@PathDependence](https://forum.youcanbook.me/u/PathDependence)\ **Replies:** 1\ **Last updated:** [August 14, 2023, 7:10pm UTC](https://forum.youcanbook.me/t/support-hours-question-24-7-or-11-5/2330 "2023-08-14T19:10:45Z")
Can anyone confirm what the support hours are for YCBM? One part of the interface implies 24/7, while the other one clearly states 11/5… --- ## [It won't let me upgrade my account](https://forum.youcanbook.me/t/it-wont-let-me-upgrade-my-account/2305)
**Author:** [@smart-health2U](https://forum.youcanbook.me/u/smart-health2U)\ **Replies:** 1\ **Last updated:** [July 18, 2023, 7:53pm UTC](https://forum.youcanbook.me/t/it-wont-let-me-upgrade-my-account/2305 "2023-07-18T19:53:12Z")
Hi, I’ve been working very well with the platform and for a month I had a problem with my credit card, I finally solved it and now I’m trying to make my monthly payment and the platform throws me an error, and won’t let … --- ## [Locked Out of Account](https://forum.youcanbook.me/t/locked-out-of-account/2040)
**Author:** [@gavila2012](https://forum.youcanbook.me/u/gavila2012)\ **Replies:** 3\ **Last updated:** [July 18, 2023, 7:51pm UTC](https://forum.youcanbook.me/t/locked-out-of-account/2040 "2023-07-18T19:51:35Z")
I signed up for the premium subscription through my old employer’s email handle, which I no longer have access to since October 31, 2022. However, I am still being billed monthly for the premium subscription. Please help… --- ## [Misconfigured booking page | Calendar Issue?](https://forum.youcanbook.me/t/misconfigured-booking-page-calendar-issue/2293)
**Author:** [@eevictory](https://forum.youcanbook.me/u/eevictory)\ **Replies:** 1\ **Last updated:** [July 18, 2023, 7:43pm UTC](https://forum.youcanbook.me/t/misconfigured-booking-page-calendar-issue/2293 "2023-07-18T19:43:55Z")
Hi there! We have several links that we’ve used for years within our account, and now all of them are displaying the following message. Here are 2 of the links within our account. https://erinvideointerview.youcanbook… --- ## [Original Booking Page Missing After Upgrade](https://forum.youcanbook.me/t/original-booking-page-missing-after-upgrade/2251)
**Author:** [@shauert](https://forum.youcanbook.me/u/shauert)\ **Replies:** 4\ **Last updated:** [May 17, 2023, 1:30pm UTC](https://forum.youcanbook.me/t/original-booking-page-missing-after-upgrade/2251 "2023-05-17T13:30:48Z")
I’ve had a free version booking page that we’ve used for several years. Last week when I logged in to update the calendar availability, I was prompted to upgrade to the “New Experience.” When I did that, the original b… --- ## [Bringing calendar online without restarting subscription](https://forum.youcanbook.me/t/bringing-calendar-online-without-restarting-subscription/2203)
**Author:** [@moshiers](https://forum.youcanbook.me/u/moshiers)\ **Replies:** 3\ **Last updated:** [April 21, 2023, 5:56pm UTC](https://forum.youcanbook.me/t/bringing-calendar-online-without-restarting-subscription/2203 "2023-04-21T17:56:47Z")
I’ve had a paid subscription in the past, but have recently been using the unpaid version. Without any warning, my calendar was put offline and when I try to bring it back online, I’m getting messages that I need to res… [Next page](https://forum.youcanbook.me/c/acct-manage/13.md?page=1)