# Notifications **URL:** https://forum.youcanbook.me/c/notif/8.md [Latest](https://forum.youcanbook.me/latest.md) · [Categories](https://forum.youcanbook.me/categories.md) --- ## [About the Notifications category](https://forum.youcanbook.me/t/about-the-notifications-category/47)
**Author:** [@Ben](https://forum.youcanbook.me/u/Ben)\ **Replies:** 0
YouCanBookMe offers a powerful notifications feature that allows you to create branded, booking-specific emails and SMS messages to everyone who books with you online. Send as many reminders and follow-up notifications … --- ## [Unable to get emails for new bookings](https://forum.youcanbook.me/t/unable-to-get-emails-for-new-bookings/1003)
**Author:** [@ankit](https://forum.youcanbook.me/u/ankit)\ **Replies:** 11\ **Last updated:** [February 23, 2026, 7:48pm UTC](https://forum.youcanbook.me/t/unable-to-get-emails-for-new-bookings/1003 "2026-02-23T19:48:56Z")
Hi, I have a free account for YCBM. I used to get emails whenever anyone used to make a booking. However, I am no longer getting these emails in my inbox or spam folder. I don’t remember unsubscribing either. The perso… --- ## [How to change the Reply-to email address?](https://forum.youcanbook.me/t/how-to-change-the-reply-to-email-address/4320)
**Author:** [@Acayero](https://forum.youcanbook.me/u/Acayero)\ **Replies:** 2\ **Last updated:** [December 18, 2025, 1:41pm UTC](https://forum.youcanbook.me/t/how-to-change-the-reply-to-email-address/4320 "2025-12-18T13:41:39Z")
The Reply-to address in all our client notifications is automatically set to our main account administrator’s email. We need it to be the email of the team member who was booked. I’ve checked the Notifications & Workflo… --- ## [YCBM branding on emails](https://forum.youcanbook.me/t/ycbm-branding-on-emails/4307)
**Author:** [@LeroySchulz](https://forum.youcanbook.me/u/LeroySchulz)\ **Replies:** 1\ **Last updated:** [December 2, 2025, 8:22pm UTC](https://forum.youcanbook.me/t/ycbm-branding-on-emails/4307 "2025-12-02T20:22:39Z")
I just noticed that our emails to our customers are showing this footer: “This email was sent to you about a booking made through YouCanBookMe.” This was not the case before, not for the years that we have been using Y… --- ## [Notifications issue](https://forum.youcanbook.me/t/notifications-issue/4243)
**Author:** [@Manju](https://forum.youcanbook.me/u/Manju)\ **Replies:** 2\ **Last updated:** [August 13, 2025, 2:58pm UTC](https://forum.youcanbook.me/t/notifications-issue/4243 "2025-08-13T14:58:02Z")
Hello YCBM Team, We are having issues where sometimes the Booker and the consultant are not receiving notifications. I have opened a ticket as well - CS-15179. Could you please look into this. This is impacting our serv… --- ## [Is the server currently down?](https://forum.youcanbook.me/t/is-the-server-currently-down/4225)
**Author:** [@mnatasya](https://forum.youcanbook.me/u/mnatasya)\ **Replies:** 1\ **Last updated:** [July 29, 2025, 10:39am UTC](https://forum.youcanbook.me/t/is-the-server-currently-down/4225 "2025-07-29T10:39:34Z")
I was wondering why my bookings has stopped, and it says this: Error: BA-952VROW I can’t go to youcanbookme login too. How long has it been like this, and for how long will it be like this? I’m losing customers, so i n… --- ## [Can't edit existing webhooks and create new ones](https://forum.youcanbook.me/t/cant-edit-existing-webhooks-and-create-new-ones/4216)
**Author:** [@39elbarto](https://forum.youcanbook.me/u/39elbarto)\ **Replies:** 2\ **Last updated:** [July 28, 2025, 4:03pm UTC](https://forum.youcanbook.me/t/cant-edit-existing-webhooks-and-create-new-ones/4216 "2025-07-28T16:03:25Z")
Hello everybody! Few months I’ve configured webhooks in notifications. Everything works perfect and my automations run smoothly. But yesterday I wanted to edit them a bit and can’t go inside any existing webhook and can’… --- ## [SMS doesn't work](https://forum.youcanbook.me/t/sms-doesnt-work/549)
**Author:** [@yoyaku\_omotesandou](https://forum.youcanbook.me/u/yoyaku_omotesandou)\ **Replies:** 5\ **Last updated:** [June 17, 2025, 11:13am UTC](https://forum.youcanbook.me/t/sms-doesnt-work/549 "2025-06-17T11:13:04Z")
I have bought the credits for sending SMS to the booker, and made the form with phone number, but after booking the SMS has not been sent. As I checked the SMS notifications history all the message was been “FAILED”. I… --- ## [No Shows Notifications issue](https://forum.youcanbook.me/t/no-shows-notifications-issue/4070)
**Author:** [@Manju](https://forum.youcanbook.me/u/Manju)\ **Replies:** 3\ **Last updated:** [April 29, 2025, 3:06pm UTC](https://forum.youcanbook.me/t/no-shows-notifications-issue/4070 "2025-04-29T15:06:09Z")
Hello YCBM Support, ▶ Summary 2 instances of weird error notifications with the group coaching sessions. In both of these, the clients were No Shows, the consultants received the email and were trying to check them off … --- ## [Abilty to add custom shortcodes to notifications](https://forum.youcanbook.me/t/abilty-to-add-custom-shortcodes-to-notifications/3881)
**Author:** [@Manju](https://forum.youcanbook.me/u/Manju)\ **Replies:** 2\ **Last updated:** [December 13, 2024, 2:43am UTC](https://forum.youcanbook.me/t/abilty-to-add-custom-shortcodes-to-notifications/3881 "2024-12-13T02:43:57Z")
Hi - Is it possible to add custom shortcodes to notifications? We need a functionality that allows the Consultant to rate the booker. Thanks Manju. --- ## [Hidden question not rendered in form, not sent in notification](https://forum.youcanbook.me/t/hidden-question-not-rendered-in-form-not-sent-in-notification/3773)
**Author:** [@squarestar](https://forum.youcanbook.me/u/squarestar)\ **Replies:** 1\ **Last updated:** [October 30, 2024, 4:27pm UTC](https://forum.youcanbook.me/t/hidden-question-not-rendered-in-form-not-sent-in-notification/3773 "2024-10-30T16:27:28Z")
I have a hidden question that was working correctly until recently, but now it is not being sent with the notifications to my app that depends on it. When I review the form I do not see the hidden field in the source co… --- ## [SMS Reminders Unsubscribe](https://forum.youcanbook.me/t/sms-reminders-unsubscribe/3748)
**Author:** [@Confections](https://forum.youcanbook.me/u/Confections)\ **Replies:** 2\ **Last updated:** [October 22, 2024, 10:19pm UTC](https://forum.youcanbook.me/t/sms-reminders-unsubscribe/3748 "2024-10-22T22:19:13Z")
Are we notified if a booker does not utilize the cancel feature, but chooses to reply “CANCEL” or “STOP” which will trigger an unsubscribe and block? This has been happening because of the FCC rules. --- ## [Number of decimal places in currency display in notifications](https://forum.youcanbook.me/t/number-of-decimal-places-in-currency-display-in-notifications/2822)
**Author:** [@Mizuki](https://forum.youcanbook.me/u/Mizuki)\ **Replies:** 2\ **Last updated:** [July 2, 2024, 6:22pm UTC](https://forum.youcanbook.me/t/number-of-decimal-places-in-currency-display-in-notifications/2822 "2024-07-02T18:22:53Z")
When Japanese yen is set as the currency, prices such as {PRICE-DISCOUNTED} used in e-mail and other notifications are displayed to the decimal point, such as JPY 100.00. In Japan, prices of less than one yen are almost… --- ## [Integrations/Actions Framework Overview (Zapier, SMS, Webhooks ETC)](https://forum.youcanbook.me/t/integrations-actions-framework-overview-zapier-sms-webhooks-etc/257)
**Author:** [@Ben](https://forum.youcanbook.me/u/Ben)\ **Replies:** 0\ **Last updated:** [May 8, 2019, 6:06pm UTC](https://forum.youcanbook.me/t/integrations-actions-framework-overview-zapier-sms-webhooks-etc/257 "2019-05-08T18:06:02Z")
The power of YCBM lies in the automation that can take place after a booking is confirmed. This post will go in depth into the different options available to you. Here is a complete overview. First when can an action b… --- ## [SMS notification feature](https://forum.youcanbook.me/t/sms-notification-feature/34)
**Author:** [@Eric](https://forum.youcanbook.me/u/Eric)\ **Replies:** 4\ **Last updated:** [May 13, 2024, 8:56pm UTC](https://forum.youcanbook.me/t/sms-notification-feature/34 "2024-05-13T20:56:29Z")
I see that under notifications there is a way to setup an SMS alert. I think I want to start offering this to my bookers in hopes to keep them aware of meetings, as I have had a ton of no shows in the past. Do you all re… --- ## [Remove logo and footer message in paid account](https://forum.youcanbook.me/t/remove-logo-and-footer-message-in-paid-account/2757)
**Author:** [@itsmemarcos](https://forum.youcanbook.me/u/itsmemarcos)\ **Replies:** 0\ **Last updated:** [May 7, 2024, 7:39pm UTC](https://forum.youcanbook.me/t/remove-logo-and-footer-message-in-paid-account/2757 "2024-05-07T19:39:05Z")
I need to remove both the logo and the message in the footer “This email was sent to you about a booking made through YouCanBookMe”. I’m paying for the service, and paid two calendars to remove this. --- ## [Not receiving booking confirmation emails](https://forum.youcanbook.me/t/not-receiving-booking-confirmation-emails/2012)
**Author:** [@cmyles](https://forum.youcanbook.me/u/cmyles)\ **Replies:** 17\ **Last updated:** [April 12, 2024, 6:54pm UTC](https://forum.youcanbook.me/t/not-receiving-booking-confirmation-emails/2012 "2024-04-12T18:54:34Z")
I suddenly stopped receiving confirmation emails when individuals book appointments. I do not believe that the address is blocked. Any help, suggestions, or verification you can offer would be helpful! https://carriemyle… --- ## [Doesn't get confirmation mail](https://forum.youcanbook.me/t/doesnt-get-confirmation-mail/1475)
**Author:** [@Harm](https://forum.youcanbook.me/u/Harm)\ **Replies:** 7\ **Last updated:** [December 21, 2021, 2:49pm UTC](https://forum.youcanbook.me/t/doesnt-get-confirmation-mail/1475 "2021-12-21T14:49:53Z")
Hello, Hopefully someone can help me with the following: Since december I don’t get any confirmationmails when somebody planning an appointment via YCBM account. I don’t know how to fix this. I don’t get any of the e-m… --- ## [Page Not Found error](https://forum.youcanbook.me/t/page-not-found-error/2702)
**Author:** [@rmey85](https://forum.youcanbook.me/u/rmey85)\ **Replies:** 2\ **Last updated:** [March 29, 2024, 2:12pm UTC](https://forum.youcanbook.me/t/page-not-found-error/2702 "2024-03-29T14:12:28Z")
I just was notified by a 1:1 client of mine that when they tried to book and they put in their payment, they clicked “submit” and they were brought to an error page and I wasn’t notified until she contacted me. So, I te… --- ## [Notification Email from Google Calendar](https://forum.youcanbook.me/t/notification-email-from-google-calendar/2630)
**Author:** [@proctoringcenter](https://forum.youcanbook.me/u/proctoringcenter)\ **Replies:** 1\ **Last updated:** [February 20, 2024, 8:58pm UTC](https://forum.youcanbook.me/t/notification-email-from-google-calendar/2630 "2024-02-20T20:58:34Z")
I am receiving the notification email of a new appointment from YCBM, and it is adding the event to my Google Calendar. What I need is a notification email from Google Calendar itself. Is that possible though? --- ## [Customising the Calendar Events for Team and Bookers Specific](https://forum.youcanbook.me/t/customising-the-calendar-events-for-team-and-bookers-specific/2621)
**Author:** [@thanya.reddy](https://forum.youcanbook.me/u/thanya.reddy)\ **Replies:** 1\ **Last updated:** [February 15, 2024, 7:47pm UTC](https://forum.youcanbook.me/t/customising-the-calendar-events-for-team-and-bookers-specific/2621 "2024-02-15T19:47:31Z")
Hi Team, We would like to add “Mark as no show” Button to the calendar event for the team. So when we try to customize this for the team and for the booker, we aren’t receiving any confirmation email or calendar event a… --- ## [Bulk Notifications](https://forum.youcanbook.me/t/bulk-notifications/2619)
**Author:** [@thanya.reddy](https://forum.youcanbook.me/u/thanya.reddy)\ **Replies:** 1\ **Last updated:** [February 15, 2024, 7:34pm UTC](https://forum.youcanbook.me/t/bulk-notifications/2619 "2024-02-15T19:34:08Z")
Hi Team, The booking page we created is live but we wanted to check if we can look at sending out one email a day with the list of all the booking scheduled for that day. Is this possible to set up on YCBM? Thanks! --- ## [All YCBM are muted on my gmail account](https://forum.youcanbook.me/t/all-ycbm-are-muted-on-my-gmail-account/2515)
**Author:** [@vkandiah](https://forum.youcanbook.me/u/vkandiah)\ **Replies:** 2\ **Last updated:** [December 19, 2023, 4:27pm UTC](https://forum.youcanbook.me/t/all-ycbm-are-muted-on-my-gmail-account/2515 "2023-12-19T16:27:02Z")
Hi team, I really need your help. I’ve missed about 4 appointments due to this. Whenever I get a booking, I do not receive any instant notification on my phone that someone booked a call with me. I would have to manuall… --- ## [Does transferring booking owner send webhook events?](https://forum.youcanbook.me/t/does-transferring-booking-owner-send-webhook-events/2260)
**Author:** [@caseyo](https://forum.youcanbook.me/u/caseyo)\ **Replies:** 2\ **Last updated:** [May 24, 2023, 9:58pm UTC](https://forum.youcanbook.me/t/does-transferring-booking-owner-send-webhook-events/2260 "2023-05-24T21:58:25Z")
If we were to follow these instructions for transferring a booking to a new team member, would our webhook receive any events for this change? --- ## [Resend Notifications](https://forum.youcanbook.me/t/resend-notifications/2187)
**Author:** [@Highland](https://forum.youcanbook.me/u/Highland)\ **Replies:** 2\ **Last updated:** [March 24, 2023, 10:15pm UTC](https://forum.youcanbook.me/t/resend-notifications/2187 "2023-03-24T22:15:21Z")
Hi there, is this feature still in development? I tried to use it today but there are no options lit, pleased advise --- ## [From Email not changing](https://forum.youcanbook.me/t/from-email-not-changing/2049)
**Author:** [@ITOPS](https://forum.youcanbook.me/u/ITOPS)\ **Replies:** 5\ **Last updated:** [December 22, 2022, 12:56pm UTC](https://forum.youcanbook.me/t/from-email-not-changing/2049 "2022-12-22T12:56:55Z")
I have tried to change the From Email under Notifications to several of our internal email addresses, and no matter what I change it to, it always sends from notifications@youcanbook.me. Is there something I am missing? --- ## [Is it possible to change this message?](https://forum.youcanbook.me/t/is-it-possible-to-change-this-message/2055)
**Author:** [@tcowan](https://forum.youcanbook.me/u/tcowan)\ **Replies:** 2\ **Last updated:** [December 21, 2022, 5:51pm UTC](https://forum.youcanbook.me/t/is-it-possible-to-change-this-message/2055 "2022-12-21T17:51:43Z")
Is there any way to change this message that pops up after a user books an appointment? --- ## [Multiple conditional notifications?](https://forum.youcanbook.me/t/multiple-conditional-notifications/2047)
**Author:** [@TimRS](https://forum.youcanbook.me/u/TimRS)\ **Replies:** 1\ **Last updated:** [December 14, 2022, 12:29pm UTC](https://forum.youcanbook.me/t/multiple-conditional-notifications/2047 "2022-12-14T12:29:38Z")
Hi. Is there a way to have multiple conditions? For example, if a booker books an in-person appointment on Friday, they have to get a very specific notification. If you book an in person appointment Monday-Thursday, y… --- ## [Not getting booking notification](https://forum.youcanbook.me/t/not-getting-booking-notification/1400)
**Author:** [@bakersh](https://forum.youcanbook.me/u/bakersh)\ **Replies:** 23\ **Last updated:** [September 21, 2022, 3:30pm UTC](https://forum.youcanbook.me/t/not-getting-booking-notification/1400 "2022-09-21T15:30:38Z")
I have a free account for YCBM. Up until 1 week ago, I received notification emails whenever a person make a booking. However, I am no longer getting these emails in my inbox or spam folder. The person who books a calen… --- ## [My youcanbook.me doesn't work](https://forum.youcanbook.me/t/my-youcanbook-me-doesnt-work/1849)
**Author:** [@psiconieves](https://forum.youcanbook.me/u/psiconieves)\ **Replies:** 1\ **Last updated:** [September 20, 2022, 11:57pm UTC](https://forum.youcanbook.me/t/my-youcanbook-me-doesnt-work/1849 "2022-09-20T23:57:52Z")
Hi, I’m Nieves from Ibiza, Spain. Excuse my English, I’m using google translator to translate because mine is not very good. I have registered in the forum to be able to ask if anyone knows what is wrong with my youcan… [Next page](https://forum.youcanbook.me/c/notif/8.md?page=1)