# Are you sure your support is award winning?

**URL:** <https://forum.youcanbook.me/t/are-you-sure-your-support-is-award-winning/1168>\
**Category:** Availability\
**Created:** [April 22, 2021, 12:22pm UTC](https://forum.youcanbook.me/t/are-you-sure-your-support-is-award-winning/1168 "2021-04-22T12:22:02Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![InCompany](https://avatars.discourse-cdn.com/v4/letter/i/e5b9ba/32.png) [@InCompany](https://forum.youcanbook.me/u/InCompany)\
**Post date:** [April 22, 2021, 12:22pm UTC](https://forum.youcanbook.me/t/are-you-sure-your-support-is-award-winning/1168/1 "2021-04-22T12:22:02Z")

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We paid for subcribtion, bank account was also debited and we got an invoice - BUT we have neither access to the support team nor to our paid services. The free service is off too and our clients are complaining.  
And now the only way to reach anyone, is this forum and to to complain the Credit card transaction.  
sorry folks, but that´s just outrageous

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**Author:** ![tiffany](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/tiffany/32/77_2.png) [@tiffany](https://forum.youcanbook.me/u/tiffany)\
**Post date:** [April 22, 2021, 12:29pm UTC](https://forum.youcanbook.me/t/are-you-sure-your-support-is-award-winning/1168/2 "2021-04-22T12:29:02Z")

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Hi Julia - we sent an email to your account email on April 19th about the issue you were seeing on your account and issued a full refund on your payment. We are happy to help resolve this if you can reply to our email!

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**Author:** ![InCompany](https://avatars.discourse-cdn.com/v4/letter/i/e5b9ba/32.png) [@InCompany](https://forum.youcanbook.me/u/InCompany)\
**Post date:** [April 22, 2021, 1:40pm UTC](https://forum.youcanbook.me/t/are-you-sure-your-support-is-award-winning/1168/3 "2021-04-22T13:40:51Z")

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Hi Tiffany - there is no email sorry to say, are you sure you tried [Removed by Admin]. And the problem with the Temporary Fault is still there.

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**Author:** ![tiffany](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/tiffany/32/77_2.png) [@tiffany](https://forum.youcanbook.me/u/tiffany)\
**Post date:** [April 22, 2021, 1:54pm UTC](https://forum.youcanbook.me/t/are-you-sure-your-support-is-award-winning/1168/4 "2021-04-22T13:54:32Z")

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Hi Julia - we will email you again at that address to resolve this issue.

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**Author:** ![LeroySchulz](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/leroyschulz/32/344_2.png) [@LeroySchulz](https://forum.youcanbook.me/u/LeroySchulz)\
**Post date:** [April 26, 2021, 1:10am UTC](https://forum.youcanbook.me/t/are-you-sure-your-support-is-award-winning/1168/5 "2021-04-26T01:10:08Z")

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For the record, overall my experience with YCBM support has been very good. I’ve almost almost gotten a response the same day or by the following day at the latest.

Are you sure their replies aren’t getting caught by spam filters?

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**Author:** ![Highland](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/highland/32/831_2.png) [@Highland](https://forum.youcanbook.me/u/Highland)\
**Post date:** [March 7, 2022, 4:27pm UTC](https://forum.youcanbook.me/t/are-you-sure-your-support-is-award-winning/1168/6 "2022-03-07T16:27:49Z")

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I agree that YCBM support has been excellent over the years, particularly given the price point of the service