# Bookings are automatically & immediately cancelling **URL:** \ **Category:** Miscellaneous\ **Created:** [May 10, 2019, 2:19pm UTC](https://forum.youcanbook.me/t/bookings-are-automatically-immediately-cancelling/264 "2019-05-10T14:19:20Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Helen](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/helen/32/100_2.png) [@Helen](https://forum.youcanbook.me/u/Helen)\ **Post date:** [May 10, 2019, 2:19pm UTC](https://forum.youcanbook.me/t/bookings-are-automatically-immediately-cancelling/264/1 "2019-05-10T14:19:20Z")
Hi all, I’m not sure where to put this but I’ve noticed a new and weird quirk happening with the booking system. My client bookings are cancelling automatically and as soon as they book them. They aren’t receiving any of the notifications, nor am I. The bookings are, however, syncing with my calendar (which is how I found out they had booked). I booked an appointment myself and it repeated the issue. A couple of weeks ago, I had zero troubles with the bookings so I know that my notifications and settings are correct. What’s going on and how do I fix it? ![27%20AM](https://canada1.discourse-cdn.com/flex027/uploads/ycbm/original/1X/086c8de31d19d9fed0adfb2e0c9bb2276d2db4fe.png) ---
**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\ **Post date:** [May 10, 2019, 2:32pm UTC](https://forum.youcanbook.me/t/bookings-are-automatically-immediately-cancelling/264/2 "2019-05-10T14:32:05Z")
Hi Helen. The team is aware of an issue affecting some iCloud users where events are being cancelled automatically. The issue here is that the update from Apple to signal that the event is created is not happening in time. We have plans to increase the time for us to review the new event. Someone is reaching out to you with an interim workaround. ---
**Author:** ![Helen](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/helen/32/100_2.png) [@Helen](https://forum.youcanbook.me/u/Helen)\ **Post date:** [May 10, 2019, 2:33pm UTC](https://forum.youcanbook.me/t/bookings-are-automatically-immediately-cancelling/264/3 "2019-05-10T14:33:07Z")
Thanks, Ben! I appreciate the update. Hopefully the YCBM team can find a quick and easy fix. Thanks for continuing to put out such a great product. ---
**Author:** ![Kalekada](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/kalekada/32/121_2.png) [@Kalekada](https://forum.youcanbook.me/u/Kalekada)\ **Post date:** [July 6, 2019, 11:47am UTC](https://forum.youcanbook.me/t/bookings-are-automatically-immediately-cancelling/264/4 "2019-07-06T11:47:00Z")
Hello, a client of mine has the same issue. Can you help us? Thanks in advance, Kari ---
**Author:** ![Helen](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/helen/32/100_2.png) [@Helen](https://forum.youcanbook.me/u/Helen)\ **Post date:** [July 6, 2019, 11:08pm UTC](https://forum.youcanbook.me/t/bookings-are-automatically-immediately-cancelling/264/5 "2019-07-06T23:08:16Z")
I switched to Google calendar instead of iCloud and haven’t had the problem since. 🙂 ---
**Author:** ![Kalekada](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/kalekada/32/121_2.png) [@Kalekada](https://forum.youcanbook.me/u/Kalekada)\ **Post date:** [July 8, 2019, 7:28pm UTC](https://forum.youcanbook.me/t/bookings-are-automatically-immediately-cancelling/264/6 "2019-07-08T19:28:28Z")
Hi Ben, can I please have the workaround, my client wants to use on iCloud calendar but all the Bookings are automatically cancelled. Thanks in advance! ---
**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\ **Post date:** [July 8, 2019, 7:48pm UTC](https://forum.youcanbook.me/t/bookings-are-automatically-immediately-cancelling/264/7 "2019-07-08T19:48:38Z")
iCloud is no longer supported. We were not getting a reliable signal from Apple to ensure bookings were being added. When this happens our system cancels the bookings. The best way forward is to follow these following steps to export your client’s current bookings and events from iCloud to Google for [YouCanBook.me](http://youcanbook.me/). 1. Export your bookings and calendar events from iCloud: [https://support.apple.com/guide/calendar/import-or-export-calendars-icl1023/mac](https://support.apple.com/guide/calendar/import-or-export-calendars-icl1023/mac) 2. Import bookings and events into Google: [https://support.google.com/calendar/answer/37118?hl=en](https://support.google.com/calendar/answer/37118?hl=en) 3. Integrate the Google calendar with your [YouCanBook.me](http://youcanbook.me/) account: [https://app.youcanbook.me/#/account/integrations](https://app.youcanbook.me/#/account/integrations) 4. Change the calendar your booking page is looking at for availability: [https://support.youcanbook.me/article/235-how-to-change-the-calendar-your-profile-is-linked-to](https://support.youcanbook.me/article/235-how-to-change-the-calendar-your-profile-is-linked-to) ---
**Author:** ![Kalekada](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/kalekada/32/121_2.png) [@Kalekada](https://forum.youcanbook.me/u/Kalekada)\ **Post date:** [July 8, 2019, 8:04pm UTC](https://forum.youcanbook.me/t/bookings-are-automatically-immediately-cancelling/264/8 "2019-07-08T20:04:53Z")
Thanks a lot for the quick answer and the Links! ---
**Author:** ![akht](https://avatars.discourse-cdn.com/v4/letter/a/ecd19e/32.png) [@akht](https://forum.youcanbook.me/u/akht)\ **Post date:** [October 28, 2024, 12:32am UTC](https://forum.youcanbook.me/t/bookings-are-automatically-immediately-cancelling/264/9 "2024-10-28T00:32:08Z")
Hi there, Currently I am also facing this problem. We obtained a temporary workaround from support by making the reservation reason mandatory, but this has not resolved the cause. The integration is Google Calendar. Does anyone have the same problem or know how to solve it? ---
**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\ **Post date:** [October 30, 2024, 4:43pm UTC](https://forum.youcanbook.me/t/bookings-are-automatically-immediately-cancelling/264/10 "2024-10-30T16:43:48Z")
@akht If your bookings are instantly cancelling then there could be either something up with the email system where it is automatically checking links for security and inadvertently will cancel things. Another issue could be settings within the Google calendar. Setting up the reason for the cancellation will add a step in between to prevent the bots from trying to test things too far. Another option is to add the cancellation links to the calendar event, and not add them to any notification emails. ---
**Author:** ![akht](https://avatars.discourse-cdn.com/v4/letter/a/ecd19e/32.png) [@akht](https://forum.youcanbook.me/u/akht)\ **Post date:** [October 31, 2024, 1:25am UTC](https://forum.youcanbook.me/t/bookings-are-automatically-immediately-cancelling/264/11 "2024-10-31T01:25:24Z")
Hi Ben, Depending on the email service the user uses, email may be canceled due to security reasons, right? I understand. Thank you.