# Bookings being automatically rescheduled **URL:** \ **Category:** Miscellaneous\ **Created:** [May 27, 2021, 2:22pm UTC](https://forum.youcanbook.me/t/bookings-being-automatically-rescheduled/1215 "2021-05-27T14:22:57Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![sfelber](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@sfelber](https://forum.youcanbook.me/u/sfelber)\ **Post date:** [May 27, 2021, 2:22pm UTC](https://forum.youcanbook.me/t/bookings-being-automatically-rescheduled/1215/1 "2021-05-27T14:22:57Z")
I am having a problem with bookers being automatically rescheduled. Moments after they book an appointment with me, they are rescheduled for a seemingly random time. They then receive a rescheduling email as though I had rescheduled the appointment – but I did not. Any idea how to fix this? ---
**Author:** ![tiffany](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/tiffany/32/77_2.png) [@tiffany](https://forum.youcanbook.me/u/tiffany)\ **Post date:** [May 27, 2021, 2:32pm UTC](https://forum.youcanbook.me/t/bookings-being-automatically-rescheduled/1215/2 "2021-05-27T14:32:14Z")
Hi Sarah, sorry you were affected by this. Our team just rolled out the bug fix for this this morning. Have you experienced this today with any new bookings? ---
**Author:** ![sfelber](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@sfelber](https://forum.youcanbook.me/u/sfelber)\ **Post date:** [May 27, 2021, 2:33pm UTC](https://forum.youcanbook.me/t/bookings-being-automatically-rescheduled/1215/3 "2021-05-27T14:33:45Z")
Hi Tiffany, Yes, I tested this with a colleague about 15 minutes ago and we did experience the rescheduling problem. Sarah ---
**Author:** ![tiffany](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/tiffany/32/77_2.png) [@tiffany](https://forum.youcanbook.me/u/tiffany)\ **Post date:** [May 27, 2021, 3:16pm UTC](https://forum.youcanbook.me/t/bookings-being-automatically-rescheduled/1215/4 "2021-05-27T15:16:18Z")
Hi Sarah, Thanks for reporting this. It appears in Microsoft the issue still exists. Basically there is a validation service crawling our confirmation emails for dangerous links, and it is triggering the reschedule links as a part of the process. Our engineering team is working on a fix - I’ll come back to this post once it’s been resolved. In the meantime if you want a quick fix, go to Notifications \> Actions \> Confirmation email to you and delete the {OWNER-RESCHEDULE} and {OWNER-CANCEL} from the body of that email. that will prevent the emails from being rescheduled until this is resolved. ---
**Author:** ![sfelber](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@sfelber](https://forum.youcanbook.me/u/sfelber)\ **Post date:** [May 27, 2021, 3:34pm UTC](https://forum.youcanbook.me/t/bookings-being-automatically-rescheduled/1215/5 "2021-05-27T15:34:46Z")
@tiffany Thank you very much for that workaround. I appreciate your help. ---
**Author:** ![tiffany](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/tiffany/32/77_2.png) [@tiffany](https://forum.youcanbook.me/u/tiffany)\ **Post date:** [June 23, 2021, 11:45am UTC](https://forum.youcanbook.me/t/bookings-being-automatically-rescheduled/1215/6 "2021-06-23T11:45:47Z")
Hi Sarah, I’m sorry for the delay in updating this thread - but this issue has been fully fixed now. You’re welcome to re-add the {OWNER-RESCHEDULE} and {OWNER-CANCEL} links back into your confirmation emails. ---
**Author:** ![sfelber](https://avatars.discourse-cdn.com/v4/letter/s/7ba0ec/32.png) [@sfelber](https://forum.youcanbook.me/u/sfelber)\ **Post date:** [June 23, 2021, 1:08pm UTC](https://forum.youcanbook.me/t/bookings-being-automatically-rescheduled/1215/7 "2021-06-23T13:08:32Z")
@tiffany Thank you for letting me know!