# Cancellation error

**URL:** <https://forum.youcanbook.me/t/cancellation-error/874>\
**Category:** Notifications\
**Created:** [July 27, 2020, 5:17am UTC](https://forum.youcanbook.me/t/cancellation-error/874 "2020-07-27T05:17:55Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![SAT-ATC](https://avatars.discourse-cdn.com/v4/letter/s/439d5e/32.png) [@SAT-ATC](https://forum.youcanbook.me/u/SAT-ATC)\
**Post date:** [July 27, 2020, 5:17am UTC](https://forum.youcanbook.me/t/cancellation-error/874/1 "2020-07-27T05:17:55Z")

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Hello,

We cannot cancel appointments from YCBM, a system error appears.

For us it is urgent to solve this, a greeting!

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**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\
**Post date:** [July 28, 2020, 7:56pm UTC](https://forum.youcanbook.me/t/cancellation-error/874/2 "2020-07-28T19:56:27Z")

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Our development team is working on a fix. The issue is trying to edit the cancellation email. You can still cancel, but won’t be able to modify the email at this time. We hope to have things working as expected very soon. We will update you once this is done.

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**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\
**Post date:** [July 29, 2020, 4:15pm UTC](https://forum.youcanbook.me/t/cancellation-error/874/3 "2020-07-29T16:15:40Z")

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@SAT-ATC This is now resolved. Thank you for your patience. Let us know if you are still having trouble cancelling bookings through the dashboard.