# Cannot log into account or reset password

**URL:** <https://forum.youcanbook.me/t/cannot-log-into-account-or-reset-password/1144>\
**Category:** Account Management\
**Created:** [March 31, 2021, 2:33am UTC](https://forum.youcanbook.me/t/cannot-log-into-account-or-reset-password/1144 "2021-03-31T02:33:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jesswgw](https://avatars.discourse-cdn.com/v4/letter/j/dc4da7/32.png) [@jesswgw](https://forum.youcanbook.me/u/jesswgw)\
**Post date:** [March 31, 2021, 2:33am UTC](https://forum.youcanbook.me/t/cannot-log-into-account-or-reset-password/1144/1 "2021-03-31T02:33:58Z")

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I am being charged for my account but when I try to login it says my password is wrong. I have requested a password reset email multiple times but never receive it. I cannot cancel because I cannot log in and there is no help desk unless I log in

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**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\
**Post date:** [March 31, 2021, 6:59pm UTC](https://forum.youcanbook.me/t/cannot-log-into-account-or-reset-password/1144/2 "2021-03-31T18:59:52Z")

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@jesswgw sorry you are having trouble logging in. I do not see an account under the email address you used to sign up here. I will send you an email and track down your account.