# Connection Problem

**URL:** <https://forum.youcanbook.me/t/connection-problem/3037>\
**Category:** Miscellaneous\
**Created:** [September 25, 2024, 5:51pm UTC](https://forum.youcanbook.me/t/connection-problem/3037 "2024-09-25T17:51:26Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![indigo](https://avatars.discourse-cdn.com/v4/letter/i/dec6dc/32.png) [@indigo](https://forum.youcanbook.me/u/indigo)\
**Post date:** [September 25, 2024, 5:51pm UTC](https://forum.youcanbook.me/t/connection-problem/3037/1 "2024-09-25T17:51:26Z")

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One of my booking pages is giving this error:

“ **Connection problem**  
We’re sorry, it looks we’re having a few issues connecting with this account external calendar provider. Please try again later.”

I have re-authorized the underlying calendar and gmail account, but this has not fixed the problem.

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**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\
**Post date:** [October 7, 2024, 7:03pm UTC](https://forum.youcanbook.me/t/connection-problem/3037/2 "2024-10-07T19:03:02Z")

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@indigo I am sorry on the long delay here. I am seeing successful bookings through the page that was having an issue. Feel free to send me a direct message if you are still having trouble.

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**Author:** ![warnastudio](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@warnastudio](https://forum.youcanbook.me/u/warnastudio)\
**Post date:** [July 3, 2025, 3:14am UTC](https://forum.youcanbook.me/t/connection-problem/3037/3 "2025-07-03T03:14:30Z")

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> [@Ben](#):
>
> sorry on the long delay here. I am seeing successful bookings through the page that was havin

halo i have the same problem with connection to external calendar, can i ask you what you do for your problem?

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**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\
**Post date:** [July 3, 2025, 2:13pm UTC](https://forum.youcanbook.me/t/connection-problem/3037/4 "2025-07-03T14:13:31Z")

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@warnastudio if you have a lot of people booking in a short time period, Google will suspect things are spam and block the bookings. You will want to remove this option to invite your bookers as a participant:

 ![image](https://canada1.discourse-cdn.com/flex027/uploads/ycbm/original/2X/b/b3d8a7be20f725173127a84a40ba83d2c50204ca.png)

You can create Add To Calendar buttons in your notifications:

> **[Using Add to Calendar buttons in Notifications](https://ycbm.capacity.com/article/691570/using-add-to-calendar-buttons-in-notifications)**

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<div class="post-metadata">

**Author:** ![warnastudio](https://avatars.discourse-cdn.com/v4/letter/w/958977/32.png) [@warnastudio](https://forum.youcanbook.me/u/warnastudio)\
**Post date:** [July 3, 2025, 2:19pm UTC](https://forum.youcanbook.me/t/connection-problem/3037/5 "2025-07-03T14:19:20Z")

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> [@Ben](#):
>
> if you have a lot of people booking in a short time period, Google will suspect things are spam and block the bookings. You will want to remove this option to invite your bookers as a participant:

Dou you mean i have to invite email of person who will booking in my page one by one? Will this be permanent or will Google periodically not consider it spam?

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<div class="post-metadata">

**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\
**Post date:** [July 3, 2025, 2:33pm UTC](https://forum.youcanbook.me/t/connection-problem/3037/6 "2025-07-03T14:33:27Z")

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This is periodic from Google, again if many people are booking in a short amount of time this can happen. And No you do not need to invite them individually. You can add buttons to your confirmation message and your confirmation email:

```auto
 To translate the "Add to Google Calendar" button use: 
[YOUR TEXT]({ADD-TO-GOOGLE-LINK}#addcalendarlink&useTarget=_blank&useClass=addToCalendarLink,addToGoogleLink)

 To translate the "Add to Office 365" button use:
[YOUR TEXT]({ADD-TO-MSLIVE-LINK}#addcalendarlink&useTarget=_blank&useClass=addToCalendarLink,addToMsLiveLink)

 To translate the "Download Calendar Invite" button use:
[YOUR TEXT]({ADD-TO-ICS-LINK}?#addcalendarlink&useTarget=_blank&useClass=addToCalendarLink,addToIcsLink)

```