# {FNAME} showing up instead of customers name?
**URL:** https://forum.youcanbook.me/t/fname-showing-up-instead-of-customers-name/29
**Category:** Customization
**Created:** [November 23, 2018, 10:20pm UTC](https://forum.youcanbook.me/t/fname-showing-up-instead-of-customers-name/29 "2018-11-23T22:20:00Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Carl](https://forum.youcanbook.me/u/Carl)
#### Post date: [November 23, 2018, 10:20pm UTC](https://forum.youcanbook.me/t/fname-showing-up-instead-of-customers-name/29/1 "2018-11-23T22:20:00Z")
The custom tag {FNAME} is not working in my account. If someone makes a booking, it doesn’t populate their first name, it literally says {FNAME}. I checked with my colleagues and they are using the exact same messaging and theirs works properly. I am at a loss of what is going on here.
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### Author:  [@Brett](https://forum.youcanbook.me/u/Brett)
#### Post date: [November 23, 2018, 11:58pm UTC](https://forum.youcanbook.me/t/fname-showing-up-instead-of-customers-name/29/2 "2018-11-23T23:58:12Z")
Be sure that your name field is referencing FNAME in the shorthand code field.
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### Author:  [@Carl](https://forum.youcanbook.me/u/Carl)
#### Post date: [November 24, 2018, 12:54am UTC](https://forum.youcanbook.me/t/fname-showing-up-instead-of-customers-name/29/3 "2018-11-24T00:54:25Z")
Ahhh! It was set to Q7, doh! Changed it to FNAME, it is working now. Shorthand codes are pretty powerful.
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### Author:  [@Anne](https://forum.youcanbook.me/u/Anne)
#### Post date: [November 24, 2018, 12:59am UTC](https://forum.youcanbook.me/t/fname-showing-up-instead-of-customers-name/29/4 "2018-11-24T00:59:59Z")
Absolutely you can use them in your email and follow up to make things more personalized. I also adjust the content of the email depending on how folks book.
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### Author:  [@Carl](https://forum.youcanbook.me/u/Carl)
#### Post date: [November 24, 2018, 1:55am UTC](https://forum.youcanbook.me/t/fname-showing-up-instead-of-customers-name/29/5 "2018-11-24T01:55:54Z")
How do you do that?!
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### Author:  [@Anne](https://forum.youcanbook.me/u/Anne)
#### Post date: [November 24, 2018, 2:50am UTC](https://forum.youcanbook.me/t/fname-showing-up-instead-of-customers-name/29/6 "2018-11-24T02:50:02Z")
If/Then statements, it is pretty advanced stuff. For instance if someone book a certain day of the week I may be at once office vs the other. So it is:
`{IF}{START-DAY}{EQUALS}Wednesday{THEN} We will be meeting at our Main Street office: 234 Main Street {ENDIF}`
`{IF}{START-DAY}{EQUALS}Tuesday{THEN}We will be meeting at our office off of 43rd Street: 5689 West 43rd St {ENDIF}`
I have this setup in the notification that goes out to the booker after they book. There is an article that support gave me, but I can’t track it down.
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### Author:  [@Carl](https://forum.youcanbook.me/u/Carl)
#### Post date: [November 24, 2018, 8:03am UTC](https://forum.youcanbook.me/t/fname-showing-up-instead-of-customers-name/29/7 "2018-11-24T08:03:04Z")
I think I found it: [https://support.youcanbook.me/article/99-make-your-booker-confirmation-email-specific-to-each-booking](https://support.youcanbook.me/article/99-make-your-booker-confirmation-email-specific-to-each-booking)
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### Author:  [@StevenM](https://forum.youcanbook.me/u/StevenM)
#### Post date: [August 8, 2019, 6:04pm UTC](https://forum.youcanbook.me/t/fname-showing-up-instead-of-customers-name/29/9 "2019-08-08T18:04:40Z")
I have the same issue. Rest to FNAME, still 'Hi {FNAME}, not very user friendly
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### Author:  [@tiffany](https://forum.youcanbook.me/u/tiffany)
#### Post date: [August 8, 2019, 6:10pm UTC](https://forum.youcanbook.me/t/fname-showing-up-instead-of-customers-name/29/10 "2019-08-08T18:10:02Z")
Hi steven - Sounds like you’ve changed the shorthand code on the booking form for that field to something else. Check out this help article: [https://support.youcanbook.me/article/431-why-do-my-confirmation-emails-say-fname](https://support.youcanbook.me/article/431-why-do-my-confirmation-emails-say-fname)