# Free Trial Won't Install

**URL:** <https://forum.youcanbook.me/t/free-trial-wont-install/1298>\
**Category:** Miscellaneous\
**Created:** [August 10, 2021, 3:24pm UTC](https://forum.youcanbook.me/t/free-trial-wont-install/1298 "2021-08-10T15:24:35Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ambermitchell](https://avatars.discourse-cdn.com/v4/letter/a/a88e4f/32.png) [@ambermitchell](https://forum.youcanbook.me/u/ambermitchell)\
**Post date:** [August 10, 2021, 3:24pm UTC](https://forum.youcanbook.me/t/free-trial-wont-install/1298/1 "2021-08-10T15:24:35Z")

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I’m attempting to sign up for the free trial but it won’t install - I’m stuck on the first page. I got the link, followed the link and completed my information (name, company, terms agreement) but when I hit continue nothing happens. Any ideas what could be wrong?

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**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\
**Post date:** [August 10, 2021, 3:52pm UTC](https://forum.youcanbook.me/t/free-trial-wont-install/1298/2 "2021-08-10T15:52:22Z")

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@ambermitchell I am sorry you are hitting some trouble. It could be something on your browser blocking a connection to our system potentially. There could be an extension you have enabled. Are you seeing the same issue in a private browsing window or incognito browser?