# Help resetting to default/free features

**URL:** <https://forum.youcanbook.me/t/help-resetting-to-default-free-features/2937>\
**Category:** Account Management\
**Created:** [August 2, 2024, 5:36pm UTC](https://forum.youcanbook.me/t/help-resetting-to-default-free-features/2937 "2024-08-02T17:36:48Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![cbrink](https://avatars.discourse-cdn.com/v4/letter/c/90db22/32.png) [@cbrink](https://forum.youcanbook.me/u/cbrink)\
**Post date:** [August 2, 2024, 5:36pm UTC](https://forum.youcanbook.me/t/help-resetting-to-default-free-features/2937/1 "2024-08-02T17:36:48Z")

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Hi, I believe I’ve turned off all paid features but it still isn’t working. Please advise and thank you in advance. Additionally, I have recently been charged for a full year, but have switched to the free version. Please advise. Thank you

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**Author:** ![orlando](https://avatars.discourse-cdn.com/v4/letter/o/c6cbf5/32.png) [@orlando](https://forum.youcanbook.me/u/orlando)\
**Post date:** [August 2, 2024, 9:19pm UTC](https://forum.youcanbook.me/t/help-resetting-to-default-free-features/2937/2 "2024-08-02T21:19:05Z")

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Hi @cbrink I’ve noticed that you sent a cancellation request in July 27th. 2024. I can see the account is free now. If this was not your case. Please, feel free to reach us at [support@youcanbook.me](mailto:support@youcanbook.me)., and let us know the email address associated to the account for the incident, and we will be glad to assist you.