# Lost login information

**URL:** https://forum.youcanbook.me/t/lost-login-information/743
**Category:** Account Management
**Created:** [April 9, 2020, 4:45pm UTC](https://forum.youcanbook.me/t/lost-login-information/743 "2020-04-09T16:45:34Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![Steve](https://avatars.discourse-cdn.com/v4/letter/s/f19dbf/32.png) [@Steve](https://forum.youcanbook.me/u/Steve)
#### Post date: [April 9, 2020, 4:45pm UTC](https://forum.youcanbook.me/t/lost-login-information/743/1 "2020-04-09T16:45:34Z")

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We have a situation where a client’s receptionist had a log-in password/account to your scheduler, and was booking patient appointments on it in November 2019. She left his employment shortly afterward, and her account/password were deleted. Is there some way recover the account and still access the calendar and look at appointments she scheduled in November?  
If so what is the process and what information do I need to provide?

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### Author: ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)
#### Post date: [April 14, 2020, 8:42pm UTC](https://forum.youcanbook.me/t/lost-login-information/743/2 "2020-04-14T20:42:49Z")

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@Steve we could track down the account from a booking page that was used. Our team can then email you directly with the next steps.