# 'Paid features enabled' message persists after disabling all paid features **URL:** \ **Category:** Account Management\ **Created:** [April 21, 2021, 10:58pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166 "2021-04-21T22:58:09Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![galraz](https://avatars.discourse-cdn.com/v4/letter/g/d07c76/32.png) [@galraz](https://forum.youcanbook.me/u/galraz)\ **Post date:** [April 21, 2021, 10:58pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/1 "2021-04-21T22:58:09Z")
I am getting the ‘Paid features enabled’ message and am being prompted to upgrade. However, I deactivated the only paid feature which was marked with a warning sign (a reminder email to the booker), and can’t find any other premium features that are activated. There’s no indication of remaining paid features on my dashboard. If there are remaining one’s, how I can find them? If there are none, how can I get rid of this message? ---
**Author:** ![tiffany](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/tiffany/32/77_2.png) [@tiffany](https://forum.youcanbook.me/u/tiffany)\ **Post date:** [April 22, 2021, 11:45am UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/2 "2021-04-22T11:45:37Z")
Hi Gal- sorry for any confusion. You’ve turned Captcha off, which is a paid feature. We are going to make that more clear in app in the future. I’ve turned it back on to clear the message. ---
**Author:** ![edwlopez](https://avatars.discourse-cdn.com/v4/letter/e/35a633/32.png) [@edwlopez](https://forum.youcanbook.me/u/edwlopez)\ **Post date:** [September 2, 2022, 12:13am UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/3 "2022-09-02T00:13:11Z")
I’m having this issue too after disabling all paid features. I logged off and quit the browser as a way to reset, but the problem still persists. ---
**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\ **Post date:** [September 6, 2022, 3:28pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/4 "2022-09-06T15:28:11Z")
@edwlopez sorry for any confusion. You had a custom color enabled. I turned that off and your page should be working. We have been discussing a better off-boarding flow for folks going from a trial to a free plan with minimal friction. We hope to have something to help with this in the coming year. ---
**Author:** ![Surya](https://avatars.discourse-cdn.com/v4/letter/s/8e8cbc/32.png) [@Surya](https://forum.youcanbook.me/u/Surya)\ **Post date:** [May 7, 2023, 2:49am UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/5 "2023-05-07T02:49:44Z")
Hi, I’m having the same issues as well. Already turn off all the possible paid features, but keep getting the “paid features enabled” message. Can anyone help? thanks in advance! ---
**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\ **Post date:** [May 10, 2023, 7:04pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/6 "2023-05-10T19:04:30Z")
@Surya sorry on the delay. You may have gotten things sorted as I see your page online and working now. ---
**Author:** ![Gerri](https://avatars.discourse-cdn.com/v4/letter/g/2acd7d/32.png) [@Gerri](https://forum.youcanbook.me/u/Gerri)\ **Post date:** [September 8, 2023, 1:25pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/7 "2023-09-08T13:25:40Z")
This problem started for me yesterday - and I’ve turned off what I think was the problem and it still isn’t working. I’ve been through every option I can find…please help! ---
**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\ **Post date:** [September 8, 2023, 3:13pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/8 "2023-09-08T15:13:34Z")
@Gerri should be working now. You had a feature enabled that we recently moved to the paid plan. We adjusted things and your page should be taking bookings now. ---
**Author:** ![skauk](https://avatars.discourse-cdn.com/v4/letter/s/b9bd4f/32.png) [@skauk](https://forum.youcanbook.me/u/skauk)\ **Post date:** [September 12, 2023, 1:37pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/9 "2023-09-12T13:37:44Z")
I’m experiencing this issue now. I had chosen a colour, but have since disabled it. Captcha is also off. Please advise ---
**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\ **Post date:** [September 12, 2023, 1:55pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/10 "2023-09-12T13:55:36Z")
@skauk this should be fixed for you. Our team is working on adding another option in the app to allow the paid feature that was enabled to be turned off. ---
**Author:** ![mar.hernandez](https://avatars.discourse-cdn.com/v4/letter/m/c67d28/32.png) [@mar.hernandez](https://forum.youcanbook.me/u/mar.hernandez)\ **Post date:** [May 28, 2024, 9:51pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/11 "2024-05-28T21:51:31Z")
Hello, I am having the same issue, it gives me this message: This is due to the use of paid features in your booking page, [view your account](https://app.youcanbook.me/#/editProfile?id=79f492cc-f27d-4c1c-baf2-de16f1cfa088) to find out more information. But I cant figure out what is the feature I have on. ---
**Author:** ![kaveesha](https://avatars.discourse-cdn.com/v4/letter/k/90ced4/32.png) [@kaveesha](https://forum.youcanbook.me/u/kaveesha)\ **Post date:** [May 30, 2024, 5:32pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/12 "2024-05-30T17:32:45Z")
This problem started for me this week - and I’ve turned off what I think was the problem and it still isn’t working. I’ve been through every option I can find…please help! ---
**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\ **Post date:** [May 30, 2024, 6:04pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/13 "2024-05-30T18:04:44Z")
@kaveesha the issue here was your Zapier integration. I removed that from your account, your page is working now. @mar.hernandez your page is working now as well. ---
**Author:** ![panamadental](https://avatars.discourse-cdn.com/v4/letter/p/3da27b/32.png) [@panamadental](https://forum.youcanbook.me/u/panamadental)\ **Post date:** [June 8, 2024, 3:12am UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/14 "2024-06-08T03:12:08Z")
Hi, I am having this issue as well. I’ve turned off every paid features but it still isn’t working. Please advise and thank you in advance ---
**Author:** ![tapeandpunch](https://avatars.discourse-cdn.com/v4/letter/t/a5b964/32.png) [@tapeandpunch](https://forum.youcanbook.me/u/tapeandpunch)\ **Post date:** [October 24, 2024, 7:05pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/15 "2024-10-24T19:05:26Z")
This seems to be a recurring issue that I am having now also. Went from free trial to paid and cant seem to find what feature is causing the problem. Please help. ---
**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\ **Post date:** [October 30, 2024, 4:35pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/16 "2024-10-30T16:35:09Z")
@panamadental I am terribly sorry for not seeing this post! I checked your page and saw you turned off the cancellation. Turning that back on, moved your page to online. Done inside of Notifications workflow \> cancellation and reschedule settings: ![image](https://canada1.discourse-cdn.com/flex027/uploads/ycbm/original/2X/6/62b233fdd42cee29880f42279916d96091979724.png) ---
**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\ **Post date:** [October 30, 2024, 4:36pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/17 "2024-10-30T16:36:21Z")
@tapeandpunch I see now you are on a paid plan, but this could also have been the issue. With your page now, it looks great with the background image. I would suggest different Appointment Types ([https://support.youcanbook.me/hc/en-us/articles/17321527752727-How-to-set-up-Appointment-Types](https://support.youcanbook.me/hc/en-us/articles/17321527752727-How-to-set-up-Appointment-Types)) so your bookers can select the type of services and the duration will adjust automatically. ---
**Author:** ![tapeandpunch](https://avatars.discourse-cdn.com/v4/letter/t/a5b964/32.png) [@tapeandpunch](https://forum.youcanbook.me/u/tapeandpunch)\ **Post date:** [October 30, 2024, 10:23pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/18 "2024-10-30T22:23:45Z")
Hey Ben, I resolved it. Something with the free page changing over to the paid page limited the access. Created a new page and deleted the original free one. No issues now. Thank you. ---
**Author:** ![Leti](https://avatars.discourse-cdn.com/v4/letter/l/c0e974/32.png) [@Leti](https://forum.youcanbook.me/u/Leti)\ **Post date:** [November 11, 2024, 10:46am UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/19 "2024-11-11T10:46:27Z")
Hi, I am having this issue as well by now. I´m on free plan. I have disabled all the paid features (or so I think) but it still doesn’t work. Can you help me or tell me what else I have to deactivate in order to activate the page? ---
**Author:** ![superlizard](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@superlizard](https://forum.youcanbook.me/u/superlizard)\ **Post date:** [October 20, 2025, 10:40pm UTC](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166/20 "2025-10-20T22:40:20Z")
I am having the same issue. I have disabled all the premium features I can find on my account, but the message persists. [Next page](https://forum.youcanbook.me/t/paid-features-enabled-message-persists-after-disabling-all-paid-features/1166.md?page=2)