# 'Reason given' for cancellation

**URL:** <https://forum.youcanbook.me/t/reason-given-for-cancellation/2134>\
**Category:** Miscellaneous\
**Created:** [February 20, 2023, 11:40am UTC](https://forum.youcanbook.me/t/reason-given-for-cancellation/2134 "2023-02-20T11:40:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![xzeljac](https://avatars.discourse-cdn.com/v4/letter/x/bb73d2/32.png) [@xzeljac](https://forum.youcanbook.me/u/xzeljac)\
**Post date:** [February 20, 2023, 11:40am UTC](https://forum.youcanbook.me/t/reason-given-for-cancellation/2134/1 "2023-02-20T11:40:24Z")

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Hello,

I don’t want the bookers to have to give me a reason for cancelling their appointments. Can I take out that feature, and how? Many thanks in advance.

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**Author:** ![Kelly](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/kelly/32/398_2.png) [@Kelly](https://forum.youcanbook.me/u/Kelly)\
**Post date:** [February 20, 2023, 12:33pm UTC](https://forum.youcanbook.me/t/reason-given-for-cancellation/2134/2 "2023-02-20T12:33:48Z")

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@xzeljac welcome to the forum! I hope you are doing well.

You can change your reschedule and cancellation settings under the notifications when you are editing your booking page.  
If you head to Notifications \> Actions \> Edit cancellation & reschedule limits:

 ![image](https://canada1.discourse-cdn.com/flex027/uploads/ycbm/original/1X/959b7e725f2296401f31aa7833fb5266e9fd8002.png)  
You can uncheck the checkbox “Include a text box for cancellation reason to be provided” and hit save.

I trust this helps!

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**Author:** ![xzeljac](https://avatars.discourse-cdn.com/v4/letter/x/bb73d2/32.png) [@xzeljac](https://forum.youcanbook.me/u/xzeljac)\
**Post date:** [February 20, 2023, 12:51pm UTC](https://forum.youcanbook.me/t/reason-given-for-cancellation/2134/3 "2023-02-20T12:51:49Z")

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Thanks so much, Kelly. This is such a clear and helpful response. I spent so much time looking for this, don’t know how I didn’t see that option 🫢  
Thank you!
