# Reschedule Limits not respected

**URL:** <https://forum.youcanbook.me/t/reschedule-limits-not-respected/4139>\
**Category:** Availability\
**Created:** [June 3, 2025, 11:30am UTC](https://forum.youcanbook.me/t/reschedule-limits-not-respected/4139 "2025-06-03T11:30:22Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Highland](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/highland/32/831_2.png) [@Highland](https://forum.youcanbook.me/u/Highland)\
**Post date:** [June 3, 2025, 11:30am UTC](https://forum.youcanbook.me/t/reschedule-limits-not-respected/4139/1 "2025-06-03T11:30:22Z")

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Hi team,

We’ve configured our booking settings to **prevent clients from cancelling or rescheduling within 72 hours** of their appointment. Instead, they are directed to contact us, and we apply a cancellation fee as part of our policy. This works well in most cases.

However, we recently had a situation where a client made a booking **less than 72 hours before the appointment time** (within the restricted window), and they were still able to **self-reschedule** later that same day. This appears to bypass the restriction we’ve set.

Our understanding was that the 72-hour window applies regardless of when the booking is made but in practice, it seems that **if the initial booking is made within that 72-hour window** , the system does not apply the cancellation/rescheduling block.

Is this expected behaviour? And if so, is there any way to enforce our 72-hour restriction regardless of when the booking is made?

We’d appreciate any clarification or suggestions on how to ensure all bookings within the 72-hour window are locked from self-management.

Thanks in advance,

Aaron

 ![Screenshot 2025-06-03 at 12.23.51](https://canada1.discourse-cdn.com/flex027/uploads/ycbm/original/2X/7/7cf6f897ecbb67c669669bf767fad708a41fbe54.jpeg)

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**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\
**Post date:** [June 11, 2025, 8:28pm UTC](https://forum.youcanbook.me/t/reschedule-limits-not-respected/4139/2 "2025-06-11T20:28:22Z")

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@Highland No, bookers should not be able to reschedule/cancel within the timeframe (window) that you set. Your bookers should see a message when they try to do this. I will reach out to you with a direct message to get more information to explore this.

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**Author:** ![Highland](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/highland/32/831_2.png) [@Highland](https://forum.youcanbook.me/u/Highland)\
**Post date:** [May 7, 2026, 4:42pm UTC](https://forum.youcanbook.me/t/reschedule-limits-not-respected/4139/3 "2026-05-07T16:42:45Z")

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One year later I have realised our mistake, I think the booker was using our own {OWNER-RESCHEDULE} link from a threaded email confirmation we had replied to