# Stuck on onboarding - Freezes when creating booking page

**URL:** <https://forum.youcanbook.me/t/stuck-on-onboarding-freezes-when-creating-booking-page/1222>\
**Category:** Miscellaneous\
**Created:** [June 1, 2021, 1:49am UTC](https://forum.youcanbook.me/t/stuck-on-onboarding-freezes-when-creating-booking-page/1222 "2021-06-01T01:49:19Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Kammiri](https://avatars.discourse-cdn.com/v4/letter/k/0ea827/32.png) [@Kammiri](https://forum.youcanbook.me/u/Kammiri)\
**Post date:** [June 1, 2021, 1:49am UTC](https://forum.youcanbook.me/t/stuck-on-onboarding-freezes-when-creating-booking-page/1222/1 "2021-06-01T01:49:19Z")

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Hi, I’m having issues completing the onboarding to start using the tool. It does not pass the loading state of creating a first booking page. The loading bar completes the progress and nothing else happens. I’ve tried for 3 days from different browsers, cleared the cache, nothing affects the issue. Help!

 ![Screen Shot 2021-06-01 at 1.15.51 PM](https://canada1.discourse-cdn.com/flex027/uploads/ycbm/original/1X/e74183e79ff722b6dd103294493960c775ec4579.png)

Thanks 🙂

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**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\
**Post date:** [June 1, 2021, 4:47pm UTC](https://forum.youcanbook.me/t/stuck-on-onboarding-freezes-when-creating-booking-page/1222/2 "2021-06-01T16:47:36Z")

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@Kammiri I am sorry you hit a snag on building out your page. I moved a template into your account you should see that on your dashboard now: [YouCanBook.me](https://app.youcanbook.me/#/dashboard)

I also extended your trial for a week to give you time to test things out.

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**Author:** ![Kammiri](https://avatars.discourse-cdn.com/v4/letter/k/0ea827/32.png) [@Kammiri](https://forum.youcanbook.me/u/Kammiri)\
**Post date:** [June 1, 2021, 8:34pm UTC](https://forum.youcanbook.me/t/stuck-on-onboarding-freezes-when-creating-booking-page/1222/3 "2021-06-01T20:34:29Z")

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Hi Ben, thanks for the prompt reply.

I can’t see the template:

 ![Screen Shot 2021-06-02 at 8.33.03 AM](https://canada1.discourse-cdn.com/flex027/uploads/ycbm/original/1X/1db71162c984c4662975e8b25233af9dcdbef95a.png)

PS: I’ve tried different URLs for the booking page but the issue remains.

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**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\
**Post date:** [June 2, 2021, 5:22pm UTC](https://forum.youcanbook.me/t/stuck-on-onboarding-freezes-when-creating-booking-page/1222/4 "2021-06-02T17:22:25Z")

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Hi @Kammiri I sent you a response to the email thread. The issue here is that your calendar account won’t allow us to connect to a writeable calendar so the page creation is not working. I moved the template into your account so you should see that there now.