# Support Hours question - 24/7 or 11/5?

**URL:** <https://forum.youcanbook.me/t/support-hours-question-24-7-or-11-5/2330>\
**Category:** Account Management\
**Created:** [August 14, 2023, 1:26pm UTC](https://forum.youcanbook.me/t/support-hours-question-24-7-or-11-5/2330 "2023-08-14T13:26:19Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![PathDependence](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/pathdependence/32/833_2.png) [@PathDependence](https://forum.youcanbook.me/u/PathDependence)\
**Post date:** [August 14, 2023, 1:26pm UTC](https://forum.youcanbook.me/t/support-hours-question-24-7-or-11-5/2330/1 "2023-08-14T13:26:19Z")

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Can anyone confirm what the support hours are for YCBM? One part of the interface implies 24/7, while the other one clearly states 11/5…

 ![Screenshot 2023-08-14 142103](https://canada1.discourse-cdn.com/flex027/uploads/ycbm/original/1X/d58f0b643dca7a51778e28cbc9909abc755ec1ed.png)

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**Author:** ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben)\
**Post date:** [August 14, 2023, 7:10pm UTC](https://forum.youcanbook.me/t/support-hours-question-24-7-or-11-5/2330/2 "2023-08-14T19:10:45Z")

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@PathDependence sorry for the confusion here. The 24/7 means you can reach us anytime and then we will get back to you during our business hours. We have a ticket in with the dev team to get the in app information adjusted.