# Unable to resume my subscription **URL:** https://forum.youcanbook.me/t/unable-to-resume-my-subscription/1709 **Category:** Account Management **Created:** [May 6, 2022, 2:08pm UTC](https://forum.youcanbook.me/t/unable-to-resume-my-subscription/1709 "2022-05-06T14:08:00Z") **Posts on this page:** 3 **Page:** 1
### Author: ![wesley.talbott](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/wesley.talbott/32/620_2.png) [@wesley.talbott](https://forum.youcanbook.me/u/wesley.talbott) #### Post date: [May 6, 2022, 2:08pm UTC](https://forum.youcanbook.me/t/unable-to-resume-my-subscription/1709/1 "2022-05-06T14:08:01Z")
I Am trying to renew my subscription as an urgent matter has come up within my company, however, whenever I click renew, the page just times out. ![image](https://canada1.discourse-cdn.com/flex027/uploads/ycbm/original/1X/56414fdb99c8cda4f960db64c419e9d24dcad486.png) Can someone please reach out to me to have this resolved. Regards ---
### Author: ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben) #### Post date: [May 6, 2022, 2:49pm UTC](https://forum.youcanbook.me/t/unable-to-resume-my-subscription/1709/2 "2022-05-06T14:49:36Z")
@wesley.talbott I am sorry you hit this issue. Our team is investigating the errors with pausing and un pausing subscriptions. In the interim I have added a free calendar to your account so you should be able to continue working. ---
### Author: ![Ben](https://yyz1.discourse-cdn.com/flex027/user_avatar/forum.youcanbook.me/ben/32/772_2.png) [@Ben](https://forum.youcanbook.me/u/Ben) #### Post date: [May 6, 2022, 4:00pm UTC](https://forum.youcanbook.me/t/unable-to-resume-my-subscription/1709/3 "2022-05-06T16:00:53Z")
@wesley.talbott things should be working now for unpausing and upgrading. There was an update running behind the scenes which is finished.