# YCBM logo started appearing in emails

**URL:** <https://forum.youcanbook.me/t/ycbm-logo-started-appearing-in-emails/4187>\
**Category:** Miscellaneous\
**Created:** [July 3, 2025, 10:48am UTC](https://forum.youcanbook.me/t/ycbm-logo-started-appearing-in-emails/4187 "2025-07-03T10:48:22Z")\
**Posts on this page:** 9\
**Page:** 1

<div class="post-metadata">

**Author:** ![GaryBrett](https://avatars.discourse-cdn.com/v4/letter/g/a698b9/32.png) [@GaryBrett](https://forum.youcanbook.me/u/GaryBrett)\
**Post date:** [July 3, 2025, 10:48am UTC](https://forum.youcanbook.me/t/ycbm-logo-started-appearing-in-emails/4187/1 "2025-07-03T10:48:22Z")

</div>

Hello, after working fine for a year, today the YCBM logo has now started appearing on my booking notifications. It started with cancellation email at 06:00 this morning, now its appearing on other types of email notifications.

Its also removing my logo in settings, I have checked the box is still checked to hide the logo so would appreciate whatever has been done be undone, its confusing for the bookers.

Thank you

---

<div class="post-metadata">

**Author:** ![kate](https://avatars.discourse-cdn.com/v4/letter/k/f04885/32.png) [@kate](https://forum.youcanbook.me/u/kate)\
**Post date:** [July 3, 2025, 11:00am UTC](https://forum.youcanbook.me/t/ycbm-logo-started-appearing-in-emails/4187/2 "2025-07-03T11:00:58Z")

</div>

Hi Gary! Thanks for letting us know. Our engineers are just looking into this. I’ll come back to you as soon as I can with an update. Thanks for your patience!

---

<div class="post-metadata">

**Author:** ![GaryBrett](https://avatars.discourse-cdn.com/v4/letter/g/a698b9/32.png) [@GaryBrett](https://forum.youcanbook.me/u/GaryBrett)\
**Post date:** [July 3, 2025, 11:13am UTC](https://forum.youcanbook.me/t/ycbm-logo-started-appearing-in-emails/4187/3 "2025-07-03T11:13:38Z")

</div>

Thank you Kate, just for reference this started this morning on 1 type of notification, at about 11:30 its happening on multiple. It removed our logo and replaces it with yours 😊

---

<div class="post-metadata">

**Author:** ![kate](https://avatars.discourse-cdn.com/v4/letter/k/f04885/32.png) [@kate](https://forum.youcanbook.me/u/kate)\
**Post date:** [July 3, 2025, 11:22am UTC](https://forum.youcanbook.me/t/ycbm-logo-started-appearing-in-emails/4187/4 "2025-07-03T11:22:12Z")

</div>

And can I confirm that the logo is missing from your booking page as well, Gary? Or is it just the emails?

---

<div class="post-metadata">

**Author:** ![GaryBrett](https://avatars.discourse-cdn.com/v4/letter/g/a698b9/32.png) [@GaryBrett](https://forum.youcanbook.me/u/GaryBrett)\
**Post date:** [July 3, 2025, 11:35am UTC](https://forum.youcanbook.me/t/ycbm-logo-started-appearing-in-emails/4187/5 "2025-07-03T11:35:07Z")

</div>

We don’t have a booking page as such, we embed the booking form into our own website.

---

<div class="post-metadata">

**Author:** ![kate](https://avatars.discourse-cdn.com/v4/letter/k/f04885/32.png) [@kate](https://forum.youcanbook.me/u/kate)\
**Post date:** [July 3, 2025, 11:37am UTC](https://forum.youcanbook.me/t/ycbm-logo-started-appearing-in-emails/4187/6 "2025-07-03T11:37:44Z")

</div>

OK thank you. I can see that now. So there was never a logo there.

---

<div class="post-metadata">

**Author:** ![GaryBrett](https://avatars.discourse-cdn.com/v4/letter/g/a698b9/32.png) [@GaryBrett](https://forum.youcanbook.me/u/GaryBrett)\
**Post date:** [July 3, 2025, 11:50am UTC](https://forum.youcanbook.me/t/ycbm-logo-started-appearing-in-emails/4187/7 "2025-07-03T11:50:47Z")

</div>

If you mean in the emails, yes we had our logo inserted by code. Now, that code is removed and the YCBM logo is showing. If I add the code back it then places out logo under yours.

---

<div class="post-metadata">

**Author:** ![kate](https://avatars.discourse-cdn.com/v4/letter/k/f04885/32.png) [@kate](https://forum.youcanbook.me/u/kate)\
**Post date:** [July 3, 2025, 3:20pm UTC](https://forum.youcanbook.me/t/ycbm-logo-started-appearing-in-emails/4187/8 "2025-07-03T15:20:16Z")

</div>

That’s resolved for you now, Gary; it should be displaying as expected. Many thanks for all your help tracking down the issue!

---

<div class="post-metadata">

**Author:** ![GaryBrett](https://avatars.discourse-cdn.com/v4/letter/g/a698b9/32.png) [@GaryBrett](https://forum.youcanbook.me/u/GaryBrett)\
**Post date:** [July 3, 2025, 3:39pm UTC](https://forum.youcanbook.me/t/ycbm-logo-started-appearing-in-emails/4187/9 "2025-07-03T15:39:49Z")

</div>

Thank you Kate, Ill check when the next booking drops in. Speedy fix there, so very much appreciated.