Booking rejection / cancellation / rescheduling reason

Feature Requests
1

When a booker cancels an appointment, there is an input field for cancellation reasons.
We would like to have it also when we (as hosts):

  1. Reject a tentative booking.
  2. Cancel a confirmed booking.
  3. Reschedule a booking.

Then, the rejection/cancellation reason should be included in the:

  1. E-mail notifications.
  2. Zapier integration.
  3. Booking details in the YCBM web app.

It would allow us to:

  • Inform the booker about the cancellation/rejection/rescheduling reason.
  • Keep track of the changes and their reasons.
2 Likes
2

@MarekLeon Great suggestion here. The Reject and Cancel flows will allow you to customize an email to your booker, but not store the information in a field for the booking. I could see how helpful that would be to have this information. I will share this with the team and discuss to add something like this to the booking workflow.

3

New YCBM user here coming from Calendly - this is a missing piece - a simple one line entry box for a cancellation note would be helpful to include in a cancellation notice.

For example: Sorry - our office is closed due to weather today. Please see this link to reschedule. We are sorry for the inconvenience.