'Reason given' for cancellation


I don’t want the bookers to have to give me a reason for cancelling their appointments. Can I take out that feature, and how? Many thanks in advance.

@xzeljac welcome to the forum! I hope you are doing well.

You can change your reschedule and cancellation settings under the notifications when you are editing your booking page.
If you head to Notifications > Actions > Edit cancellation & reschedule limits:

You can uncheck the checkbox “Include a text box for cancellation reason to be provided” and hit save.

I trust this helps!

Thanks so much, Kelly. This is such a clear and helpful response. I spent so much time looking for this, don’t know how I didn’t see that option :face_with_open_eyes_and_hand_over_mouth:
Thank you!

1 Like