Hi Team,
For a booking page, for students to connect with instructors for a 1:1 sessions. We wanted to see if the instructors can send a customized message and ask the student to reschedule the meet( Since the instructor wouldn’t be having access to all the student’s availability. )
Is this possible? Any reference articles that can help with this?
Thanks!
@thanya.reddy if your instructors are using the {OWNER-RESCHEDULE} links, they will be brought into the YCBM app to either send the default email or modify the email to the student.
Hi Ben,
As we’re considering rescheduling, is there a possibility to include a field where coaches can provide a reason or comment regarding the rescheduling?
Thanks!
Hi @thanya.reddy at the moment a reason description box can be added to a cancellation workflow and not a rescheduling flow. When bookers need to reschedule, they will be prompted with your next available times.
For now, I submitted a feature request to our product team to consider this as a future feature. Please stay tuned for updates!