How can I see if a client who cancelled a booking entered a reason for the cancellation in the YCBM admin?
A few days ago I set up cancelation notification emails to include that information (which I didn’t realize was an option before), but I’d like to check those details for a cancellation that happened a couple of weeks ago.
You can check out an export of your booking data and you should see that information. In the Cancellation Reason column. If folks did leave a comment and it was available for them of course. If there was not a field present (i.e. the setting wasn’t enabled) no information would be captured on past bookings. Export steps here.