We pre-fill customer info when booking through our CRM as documented here:
However, customer’s phone number country code is ignored and instead it uses our employee’s country code, leading to confirmation SMS not working.
Example:
Customer is in US, employee is in Mexico.
Url param looks like ?PHONE=15555555 (+1 country code)
But form shows phone number +52-555-5555 (+52 country code)
@evalumo the phone number detection will be dependent on the location of the booker. Just to confirm you are having someone else book on behalf of your customer?