Bug: Prefilling form with phone number ignores the country code

#1

Hi,

We pre-fill customer info when booking through our CRM as documented here:

However, customer’s phone number country code is ignored and instead it uses our employee’s country code, leading to confirmation SMS not working.

Example:
Customer is in US, employee is in Mexico.
Url param looks like ?PHONE=15555555 (+1 country code)
But form shows phone number +52-555-5555 (+52 country code)

Thank you

#2

@evalumo the phone number detection will be dependent on the location of the booker. Just to confirm you are having someone else book on behalf of your customer?

#3

Thank you for your response.

Correct, employees call customers by phone and book meetings for them. Employees are not necessarily in the same country as customers.