{FNAME} showing up instead of customers name?


#1

The custom tag {FNAME} is not working in my account. If someone makes a booking, it doesn’t populate their first name, it literally says {FNAME}. I checked with my colleagues and they are using the exact same messaging and theirs works properly. I am at a loss of what is going on here.


#2

Be sure that your name field is referencing FNAME in the shorthand code field.
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#3

Ahhh! It was set to Q7, doh! Changed it to FNAME, it is working now. Shorthand codes are pretty powerful.


#4

Absolutely you can use them in your email and follow up to make things more personalized. I also adjust the content of the email depending on how folks book.


#5

How do you do that?!


#6

If/Then statements, it is pretty advanced stuff. For instance if someone book a certain day of the week I may be at once office vs the other. So it is:
{IF}{START-DAY}{EQUALS}Wednesday{THEN} We will be meeting at our Main Street office: 234 Main Street {ENDIF}
{IF}{START-DAY}{EQUALS}Tuesday{THEN}We will be meeting at our office off of 43rd Street: 5689 West 43rd St {ENDIF}

I have this setup in the notification that goes out to the booker after they book. There is an article that support gave me, but I can’t track it down.


#7

I think I found it: https://support.youcanbook.me/article/99-make-your-booker-confirmation-email-specific-to-each-booking


#8

Changing the default shorthand code to a more specific name also helps identify the columns when exporting the booking data.