So my client booked twice under different names, for this Thursday at 1pm and 3pm. They booked a week ago, and it is NOT in my email.
Other clients works just fine. I receive any other booking just fine.
It appeared in my calendar, but I have never noticed it. Because I do rely on the email.
How it works for my business is :
Client book through YCBM + I ask their phone numbers
I check email, and thank them for booking.
I message their phone number for re-confirmation
Now that some bookings are NOT in my email, i lost potential clients. What do i do ? They’re confused if they’re booked for the slots or not, and I am even more confused and actively losing hundreds of dollars. It has happened twice and I do not know what to do.
The other forum posts about this is about subscribing/ free acc. I am paying for subscription just a few months ago.
Since you have Gmail integrated we will use your account to deliver notifications. For your workflow specifically:
2. I check email, and thank them for booking.
3. I message their phone number for re-confirmation
There is a way to automate this. The confirmation email can be setup and sent automatically (if you would like to customise this for every booking you could explore Tentative to {ACCEPT} then change the outgoing message).
For the text message you could setup an SMS message to be sent directly to you with your booker’s name and phone number. From there you could personally message them. If you want to try this out, I can get a few SMS credits setup on your account.
My country’s people doesn’t use email for booking stuff. It is for business men/ serious businesses only and girls don’t really use it in day to day life unless it’s corporate, i hope you know what i mean. So like for salons, nail art and services like this, email will not reach anyone, as in no one will know. Because no one see their email.
SMS is also not used in my country, as it is only used by scammers or spam messages from companies (like starbucks b1g1 sale, which automatically will be deleted and blocked).
No one will see booking confirmation from email & sms.
That is why I need their phone number to link through apps like LINE/ WA. And I do it one by one since there is no automation for whatsapp. My question is just WHY sometimes there are notifications like this & their booking form, and some other customer is skipped completely by your notification system, so i didnt know that there was any bookings.
there are some booking that i don’t receive any notifications to prior, but there are some automated [sent] messages thanking them for booking. Who checks their sent mails ? I only check my inbox. So the customers are confused because I never confirmed them, yet they come to my studio after feeling like they booked already. Or they never showed up since no confirmation, i didn’t know they booked, and they protested & give bad review.
Thank you for sharing all the information and bringing this to our attention. If you believe that certain email notifications are not being sent properly, you may want to review them on the notifications timeline to gain a clearer understanding of any potential issues, as displayed in the second screenshot below.Head to the Bookings dashboard, and then click the three dots to open the booking’s details. Click “Notifications timeline” on the right side to see all the scheduled actions for that booking.
If you haven’t encountered any errors, it might be a good idea to look in your spam folder. If these steps not resolve the issue, please don’t hesitate to reach out to us at support@youcanbook.me
Please, feel share the booking reference ID in the request. You can find this on your bookings dashboard, by clicking "Details" on the booking in question. It is formatted like XXXX-XXXX-XXXX.
Alternatively, you can also head over to your calendar and click on the booking event, and share the “YCBM link ref” ID with me (can be found at the bottom of the event description, it’s a long string of characters).
