I am trying to make new availability on my calendar for a certain date (Jan 16th 7pm) and have made the google calendar open until 9pm but am not getting new availability on my booking site. Client can only select earlier times which were available from before.
I have fiddled around with the timezone options to see if they make a difference but they don’t. What could be the issue?
Hi @Yukon,
I’m sorry to hear you’re running into trouble with your availability. Typically, when times aren’t appearing as expected, it is due to one of two common reasons:
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Hidden “Busy” Events: There may be an event on your linked calendar marked as “Busy” that is blocking your slots. These can sometimes be tricky to spot, such as:
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Declined Invitations: Even if you declined a meeting, some calendar providers keep them on your schedule as “Busy” until they are fully deleted.
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Multi-day Events: An “All Day” event spanning several days can inadvertently block out your entire schedule.
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Sync Refresh (Hard Reset): If you have already checked for busy events and everything looks clear, we recommend a “hard reset” of the integration. You can do this by disconnecting your calendar from the YouCanBookMe integrations page and then reconnecting it. This refreshes the syncing process and often resolves any communication gaps between the two platforms.
Please try checking for those specific event types first. If the issue persists, the “hard reset” is a great next step to ensure everything is syncing properly.
Thank you for your response. I figured out that the initial available hours where over-riding the availability calendar. Once I set “hours you are available” longer, the availability calendar was reflected on the client calendar.
Great to hear that’s all set. Feel free to contact us again if there is anything else you need!