Hello, we use Google ADs to send bookers to our YCBM form which is great. We see quite a few false bookings or simply people with a grudge against someone else requesting multiple calls for them.
I know you do track the bookers IP, is it possible to include this in the booking details only accessible by the calendar owner? Or even better, add the variable into the admin email notification?
Thanks
@GaryBrett we do not track IP address from bookers. With that said if you are getting bookings with the same email address you can add to the block list: https://support.youcanbook.me/hc/en-us/articles/18629629998615-Block-bookings-based-on-email-address
Thanks @Ben, it was more to track fake submissions, these normally use fake email addresses so the inbuilt solution doesn’t work. Thanks anyway, Ill work it out somehow.
@GaryBrett another option to explore is using Tentative Bookings. This will allow you and your team to {ACCEPT} or {REJECT} each booking. This adds a manual process to your workflow, but will allow you 100% control over who can and cannot book. More information here
Thanks Ben, that doesn’t really work either, until we have made the call we don’t know if its fake or not.
@GaryBrett thanks for the additional context. We will explore options to add IP addresses to the block list and not just emails.
Hello, sorry to email on this thread but I have an urgent issue, I’m out of the country so access is limited.
It seems our emails to admin are not sending meaning we are missing all our client leads.
Email to booker are fine. I have tried test bookings, changing the to email address, resending original notifications that worked before Thursday but nothing is working.This started happening yesterday.
https://ghldirect.youcanbook.me/
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Gary Brett |
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Systems Manager |
I’ll take a look and see what’s going on.
Thank you Ben, really appreciate it. There are a couple of test bookings under my name if you need to restart sending. Or feel free to create your own
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Gary Brett |
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Systems Manager |
Hi Ben, quick update, I’ve just tested our old booking system we used before YCBM and that still works fine, not sure what is happening.
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Gary Brett |
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Systems Manager |
Checked on this page, and the emails, I am seeing them as marked as delivered. The emails are coming from your domain to your domain, so they may be in spam. You can always adjust any email out to your team to come from notifications@youcanbook.me, or you can integrate with Outlook mail: https://support.youcanbook.me/hc/en-us/articles/23717287011479-Integrate-your-account-with-Outlook-Mail
Thanks Ben, I did try changing to the default YCBM email but it still didn’t work.
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Gary Brett |
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Systems Manager |
It’s odd as it only stopped working yesterday I think
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Gary Brett |
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Systems Manager |
Hi Ben, I think I this may be a Microsoft issue, I’m trying to resolve now.
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Gary Brett |
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Systems Manager |
