Clients are booking during slots that were never meant to be available

Availability
1

Consultants are assigned clients for a day/time that was never originally designated as available (via booking phrase).
This started happening two days ago and now every consultant is impacted. Need Urgent HELP

2

Hi @Manju thank you for reporting this. We asked our customer team to reach out to troubleshoot this with you.

3

Thanks.

Daniel from customer support is helping me with this request.

Thanks.

4

Hello Jamie/Daniel - We are still having issues where rescheduled appointments are being booked on unavailable slots. This is leading to too many cancellations and is impacting our business. Could you please provide us with some insight on when to expect a fix?
THanks
Manju

5

@Manju our apologies for the issue you’re experiencing. Our team is looking into this and Daniel will reach back out with more findings here momentarily.

6

Hello @Jamie Thanks for resolving the issue. Now we are facing another unique issue with rescheduled appointments -
The original booking was for May 14th at 3 PM (Original Booking for Consultant Name: Kelly H).

  • The consultant (Laura S) received the rescheduled booking email when the booking was scheduled. The booking was rescheduled to May 10th at 11 AM ET

  • Consultant (Laura S) Calendar was not updated with this booking information

  • Consultant (Laura S) DID NOT receive any follow-up email notification (after the scheduled booking occurred) about this booker (asking to mark as “No Show”)

Could you please help me with this issue? I have shared the log file snippet via email.
Thanks

7

Hi @Manju I wanted to confirm that we received your message about the rescheduled booking. We will investigate this and send you an email back as soon as possible.