Clients are booking during slots that were never meant to be available

Availability
1

Consultants are assigned clients for a day/time that was never originally designated as available (via booking phrase).
This started happening two days ago and now every consultant is impacted. Need Urgent HELP

2

Hi @Manju thank you for reporting this. We asked our customer team to reach out to troubleshoot this with you.

3

Thanks.

Daniel from customer support is helping me with this request.

Thanks.

4

Hello Jamie/Daniel - We are still having issues where rescheduled appointments are being booked on unavailable slots. This is leading to too many cancellations and is impacting our business. Could you please provide us with some insight on when to expect a fix?
THanks
Manju

5

@Manju our apologies for the issue you’re experiencing. Our team is looking into this and Daniel will reach back out with more findings here momentarily.