Error: Cannot Purchase SMS Credits

1

I recently joined YCBM specifically so I could send SMS reminders. After setting everything up and purchasing a subscription I am unable to purchase SMS credits. Each time it gives me a red error box saying that SMS credits are unavailable for purchase and to contact support. Support has not responded in over two days. I’ve also tried multiple cards. I need to run an experiment soon and this feature is important to sending out reminders. Anyone having this issue?

In the console there the response is a 403 for the PUT request.
I’m using Chrome and have also tried in Brave.

Screen Shot 2023-02-02 at 11.46.55 AM
Screen Shot 2023-02-02 at 11.46.55 AM763×49 9.35 KB

2

@beck I am pretty sure we got you squared away through support. We block the SMS purchase to avoid bad actors from abusing things.

3

Hi
Im new to YCBM as well and im having the same issue with buying the SMS credit. Can this feature be unblocked for me please. SMS reminders were one of the main reason i signed up to the software.
Thanks

Tom
White Ridge Plumbing

4

Sorry on the delay, you should be good to go @WhiteRidgePlumbing