I hear you. In our case, we take bookings every two hours, because some of the services we provide can take up to that long, plus because we offer onsite services we have to account for drive time. The reality is that some services take half an hour, some take an hour, some take an hour and a half.
From a software perspective, it should be very easy to implement a VISIBLE DURATION for each type of service we offer. e.g. Service A - 30 minutes, Service B - 60 minutes, Service C - 90 minutes. That VISIBLE DURATION should be what’s shown to customers.
But with YCBM’s limitations, every customer sees a duration of two hours – which is completely wrong and frustrating to customers.
I originally asked for this ability in July 2020. See Dealing with appointment durations.