Hi team,
We’ve configured our booking settings to prevent clients from cancelling or rescheduling within 72 hours of their appointment. Instead, they are directed to contact us, and we apply a cancellation fee as part of our policy. This works well in most cases.
However, we recently had a situation where a client made a booking less than 72 hours before the appointment time(within the restricted window), and they were still able to self-reschedule later that same day. This appears to bypass the restriction we’ve set.
Our understanding was that the 72-hour window applies regardless of when the booking is made but in practice, it seems that if the initial booking is made within that 72-hour window, the system does not apply the cancellation/rescheduling block.
Is this expected behaviour? And if so, is there any way to enforce our 72-hour restriction regardless of when the booking is made?
We’d appreciate any clarification or suggestions on how to ensure all bookings within the 72-hour window are locked from self-management.
Thanks in advance,
Aaron
