Clients Email not visible in confirmation email

Hi there,
I have used my calender for two years and all was fine.
The last two bookings I received don´t show name and email of client and I can not contact them.
When going to dashboard, it says “no booking available”.
But I receive a confirmation email with date and time and questions answered, name and email missing, so I can not work. The preview from my booking email shows everything correct including the formfields and it worked before.

@TanjaKaiserMentoring I am sorry on the delay with getting back to you. I see that you were able to get things sorted out with our support team. If you have any other issues, please let us know.