SupportBot really not helpful & just stopping

Is anyone else having issues with the support bot crapping out and not replying when you can with it?

See here:

Hi @jlogan, Kelly here from the support team. I sincerely apologise for our new chatbot. We are still tweaking things and it seems to be stuck in a loop with certain inquiries. I wanted to let you know that we received your message and our team is checking your issue. Thank you for the screen recording btw!

We’ll be in touch with you shortly.
Have a great day!