Using iCloud, Availability Stopped Working

Availability
1

About mid-April, my availability stopped working. People were able to schedule on my iCal using UCBM, but my calendar continued to show available all of the times. I have tried everything I know. What am I missing?

2

We have had some trouble with iCloud integrations recently. The signal we are getting from your calendar is not accurate. For instance we check the calendar and the events are not present at least to our system so the event is marked as cancelled. Changing over to Google will be one option in the interim, as the integration is more reliable. We are working on how to handle these iCloud issues. If you reach out to support we can take a closer look, support@youcanbook.me

3

Hi, i have the same problem, but is not contantly
is there an solution?

4

We’ve heard from a small number of iCloud users experiencing something similar. What we have been able to determine is that Apple is not sending us a reliable signal that bookings are still on your calendar. So our system thinks you’ve deleted them off your calendar and reopens that time for booking, and our system marks them as cancelled. The bookings are still on your calendar, but Apple tells us they are not - which is why you’re showing as available.

At this time we highly recommend using a Google calendar for bookings, as we aren’t sure if this issue will be resolved. It happens intermittently, and Apple hasn’t yet provided a fix for the communication between our tool and their calendar.

5

Please help! All of a sudden my availability is not matching what is on my calendar. I checked on my bookings and they are all cancelled. I read through that there may be an issue with iCloud, is there any way to fix this? Any information would be helpful. Thank you.

6

Hi Nancy, I’m sorry to hear this is happening. A small number of iCloud users have reported experiencing something similar.

What we have been able to determine is that Apple is not sending us a reliable signal that these bookings are still on your calendar. This is resulting in two things - our system marking the bookings as cancelled, and opening up your availability on your booking profile.

We are still investigating what is causing this unreliable signal, and how it can be remedied.

At this time we highly recommend using a Google calendar for bookings, as we aren’t sure if this issue will be resolved. It happens intermittently, and Apple hasn’t yet provided a fix for the communication between our tool and their calendar.

You can follow the following steps to export your current bookings and events from iCloud to Google for YouCanBook.me to work as expected.

  1. Export your bookings and calendar events from iCloud: https://support.apple.com/guide/calendar/import-or-export-calendars-icl1023/mac
  2. Import bookings and events into Google: https://support.google.com/calendar/answer/37118?hl=en
  3. Integrate the Google calendar with your YouCanBook.me account: https://app.youcanbook.me/#/account/integrations
  4. Change the calendar your booking page is looking at for availability: https://support.youcanbook.me/article/235-how-to-change-the-calendar-your-profile-is-linked-to.

If we hear back from Apple that this issue has been reliably resolved, we will be sure to let you know.