I’m not sure where to put this but I’ve noticed a new and weird quirk happening with the booking system. My client bookings are cancelling automatically and as soon as they book them. They aren’t receiving any of the notifications, nor am I. The bookings are, however, syncing with my calendar (which is how I found out they had booked). I booked an appointment myself and it repeated the issue.
A couple of weeks ago, I had zero troubles with the bookings so I know that my notifications and settings are correct.
Hi Helen. The team is aware of an issue affecting some iCloud users where events are being cancelled automatically. The issue here is that the update from Apple to signal that the event is created is not happening in time. We have plans to increase the time for us to review the new event. Someone is reaching out to you with an interim workaround.
Hi Ben, can I please have the workaround, my client wants to use on iCloud calendar but all the Bookings are automatically cancelled.
Thanks in advance!
iCloud is no longer supported. We were not getting a reliable signal from Apple to ensure bookings were being added. When this happens our system cancels the bookings. The best way forward is to follow these following steps to export your client’s current bookings and events from iCloud to Google for YouCanBook.me.
@akht If your bookings are instantly cancelling then there could be either something up with the email system where it is automatically checking links for security and inadvertently will cancel things. Another issue could be settings within the Google calendar. Setting up the reason for the cancellation will add a step in between to prevent the bots from trying to test things too far. Another option is to add the cancellation links to the calendar event, and not add them to any notification emails.
