Zoom Link Included on a Booking Where A Phone Call is Chosen

My YCBM account is also connected to my Zoom & Gmail Calendar. Does anyone know why a Zoom link is created in every Gmail calendar entry (that also goes to my client) even when a phone call is indicated? It causes client confusion!
Many thanks!

@TX-Falcon for this you will need to setup a Conditional Statement in your location field and on your calendar event to only show {ZOOM-LINK} if Zoom is selected.

More information here:

For your page specifically it will be:
{IF}{Q1}{EQUALS}Zoom{THEN}{ZOOM-LINK}{ENDIF} <----Location field

{IF}{Q1}{EQUALS}Zoom{THEN}Meeting on Zoom: {ZOOM-LINK}{ELSE}I will call you at {Q3}{ENDIF} ^^^ Calendar event

Thanks Ben - unfortunately I am not very techie. I cannot find the location field you speak of.
I guess I need step by step instructions.
How best can I get on-line or phone help?
Thanks again,
Craig

Ben,

I’ve got the same challenge and when I have the Zoom integration enabled, it’s always showing up in the location for the invites and I can’t find an option to add conditional formatting. So for the location field you mentioned, are you referring to the Integration field under “What Event details & Location” or another spot? If it’s the "What Event details… how do you modify it to have conditional formatting since it appears to be a drop down selection. Or are you recommending that we add a “location” to the notification and include the formatting there to select zoom or a phone call?

Thanks
Sean

@scaldwell yes, under the What section you will find the location field. With the drop down you will select Set place and add your conditional statement there:

We are working on a new feature that will allow you to ask the booker where they want to meet and the location is sorted automatically without the need for a conditional statement. This hopefully will be available in the next few months.

Ben this is perfect! Thank you for the clarification.

Ben:
Do you have an update on when this new feature will be available?

@TX-Falcon we are hopeful that this will be a next quarter feature release.