The single biggest feature for us would be if there was visible differentiation between clients self booking on the website and bookings we make while logged into YCBM
All of our bookings go through the YCBM system regardless of who is making them, and we do a lot of it ourselves during telephone and messaging conversations, as well as face to face rebookings. It would be very useful to know whether it was the client who has done something crazy or if it’s us who made the mistake.
Gravy would be if we could set different time limits for cancelling and booking when it’s us that’s doing it