Hello,
Hopefully someone can help me with the following:
Since december I don’t get any confirmationmails when somebody planning an appointment via YCBM account. I don’t know how to fix this. I don’t get any of the e-mails. Also not when somebody reschedules the appointment.
My YCBM account: hpcoaching.youcanbook.me
Thanks in advance!
Kind regards,
Harm
@Harm it looks like your account email was unsubscribed from getting notifications from us. I have re-subscribed it. I also see that you have used a @hotmail address to get the booking confirmation. You may want to check the Spam folder there for confirmations.
Yes, I changed it temporarily to my Hotmail because I don’t want to miss out any booking confirmations… I will set it back to my business email.
Thanks for helping.
strange though. Seems like its a common problem for a long time. Why hasnt you fixed it?
Made a test booking but doesn’t get my confirmation mail yet…
I can see some emails being delivered. If you are sending the email to and from the same address, it may not go through. Can you test using a different email for your booker?
Tested it just now and still now e-mail…
I found a hard bounce in the system. Please test one more time, thank you.