We are getting random error messages when people try to book, being told booking pages are unavailable to edit and the back end showing no bookings, and then righting itself.
Are there updates being made at the moment? Or something more serious happening?
@stupidold Thank you for letting us know. There’s an issue affecting some booking pages right now and our engineers are already on it.
It looks like it’s happening on booking forms that have a follow-up question set as required. In the meantime, disabling the “required” option on any follow-up questions in your booking form should let bookings go through again while we work on the fix. You can switch it back on once it’s sorted.
Thanks - when you say “follow up questions” do you just mean questions on the booking form?
@stupidold good question! I mean the “Follow-up question” type on the booking form, the one that offers preset answers with a follow-up. If you have one of those set as required, disabling the required setting should let bookings go through for now.
Thanks so much for clarifying. I checked and our form doesn’t have any follow up questions. it does have other questions and when I turned off “this is a required field” for those, the form started to work again.
Also noting that when I got an email response to to my question i was told it was a CAPTCHA issue, but I tested that and it’s definitely the required field issue.
@stupidold thanks for your patience! A fix for this has been released. When you get a chance, could you set those questions back to required and run a test booking? Let me know if you still see the error.
I have turned these back on and it is working fine. thanks!