No YCBM Notifications coming to our email account

The last 3 days we have received no notifications from YCBM

We have been using this service for over 6 years. Our setup is highly complex and evolved and is an integral part of workflow. We have contacted support and been told that our email address has been “resubscribed”, but we’re still not getting any notifications.

Our email domain is a little unusual ending *.scot

There are no problems with our email account, no other services are being affected.

This is hurting us, can we have a solution please

Hi Aaron - welcome to the forum!

Sorry for the frustration here, we dug a little deeper and saw there had been a hard bounce on your email address on September 28. We’ve removed that so please let us know if this resolves the issue for you.