Troubleshooting mutual availability

Availability
1

I have followed the instructions for setting up a team mutual availability booking page for 3 members of a team. All 3 users’ calendars are added in the “we’ll check your availability on” list.

When testing, time blocks in which one person is not available shows as available in YCBM. Specifically, this team member has blocked out all of September 30 on her calendar, but YCBM is showing available times on this day; there should be no available times on September 30.

Are there other settings I’m missing or other troubleshooting tactics I can use? Thank you!!

-Denise

2

Thank you for your question!

Please note that mutual availability only works when the team feature is disabled. When the team feature is active, the system checks for availability across all team members, not for a single mutual slot, so the calendars will be added for

If you have the team feature turned off and are still experiencing issues, please contact us at support@youcanbook.me and confirm the booking page link where you are seeing the problem.